We are strengthening the team of a partner with a **Service Desk** professional, to provide services on a **part\-time in-person** basis in Lisbon (Sintra area). **Schedule:** 08:30 – 12:30 (4h/day) Responsibilities: * First-line support in incident resolution; * User support in the use of computer, audiovisual equipment, and software; * Preventive and corrective maintenance of computer and audiovisual systems; * Classroom, event, and meeting support; * Incident management and tracking via ITSM platform. Technical Requirements: * Proven experience in user support roles (first line); * Experience in local technical support; * Knowledge of **Microsoft Windows Workstation**, **Apple macOS**, and **iOS**; * Experience with collaboration tools (Zoom, Microsoft Teams, Skype, among others); * Basic understanding of **networking** (DNS, DHCP, IP, RADIUS) and network infrastructures (switch, router, firewall, patch, etc.); * Experience in cable installation and computer rack/datacenter organization. Personal Profile: * Dynamism and proactivity; * Good communication skills; * Sense of responsibility; * Problem-solving ability and capacity to work under pressure; * Interest and curiosity for continuous learning. Type of offer: Part\-time