Boost IT is made up of people who are motivated to improve the world and who are passionate about technology. Our vision focuses on the skill to bring people together around complex problem solving for our clients, creating sophisticated solutions. People are our most important asset and the reason for our business. We are proud of our strong culture, that challenges the status quo and always searches for the best solution for our clients. We believe technology can lead to a positive change in society, connect and inspire and, ultimately, lead to a better future. Tasks * Manage the escalations from users and project managers * Provide your technical expertise on the network security infrastructure * Troubleshoot and manage major incidents * Communicate and have a strong relationship with Security \& Compliance architect and engineers to follow their guidance, and provide them your operation expertise * Improve your service both on process and security sides * Maintain the documentation of your service * Help the junior members of the team to grow their expertise Requirements * Strong understanding of international and industrial corporate network infrastructure * Strong understanding of Palo Alto network components (STRATA, PRISMA) * Strong overall knowledge of network security best practices inside business and industrial companies * Strong LAN (routing and switching), WAN and overall network understanding * Strong network troubleshooting skills * Project coordination skills * Being able to create technical documentation associated to his scope * Being able to communicate in English * Being able to lead, coordinate and support his team * Being able to support pressure during incident crisis