Technical Account Manager II

Description

Summary: This role involves serving as a primary technical advisor and engagement lead for enterprise customers, managing complex accounts, and driving value from Sovos solutions. Highlights: 1. Opportunity to lead and manage complex customer technical engagements 2. Chance to impact customer success with innovative tax compliance solutions 3. Work on the modern edge of digital technology **SOVOS** **OPEN POSITION** **Technical Account Manager II** ================================ Customer Success \& Technical Account Management·Full\-Time·Global **Apply Now** **Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever\-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges \- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose\-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes \- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. **THE WORK YOU'LL DO** The Technical Account Manager II serves as the primary post\-implementation technical advisor and engagement lead for assigned enterprise customers across SaaS and on\-premises environments. You will independently manage moderately complex accounts, coordinate cross\-functional activities, and help customers achieve operational stability, successful adoption, and ongoing value from Sovos solutions. Level II scope means greater independence, deeper technical ownership, more complex customer environments, proactive risk management, and leadership across cross\-functional workstreams. *More specifically, you will:* **Core Account Management** --------------------------- * Serve as the primary technical point of contact and trusted advisor for assigned enterprise customers. * Own the technical account plan for moderately complex environments, translating customer business needs into clear technical priorities, risks, and action plans. * Lead recurring customer governance including case reviews, operational reviews, account health discussions, monthly metrics reviews, and quarterly business reviews. * Coordinate technical projects and customer activities through testing, go\-live, stabilisation, and post\-deployment follow\-up. * Coordinate planned and emergency deployments involving customer teams and Sovos functions, ensuring readiness, ownership, documentation, and communication are aligned. * Act as escalation coordinator for assigned accounts, maintaining clear stakeholder communication, driving owners and next steps, and supporting timely resolution and remediation follow\-through. * Analyse support trends, recurring issues, product usage, and customer feedback to identify risks, optimisation opportunities, and preventive actions. * Partner with Support, Product, Engineering, Professional Services, Customer Success, Sales, and other teams to remove blockers and deliver coordinated customer outcomes. * Deliver customer enablement, technical workshops, and targeted training on solution usage, integrations, new capabilities, and operational best practices. * Maintain accurate customer environment documentation including solution architecture, integrations, critical dependencies, operating processes, and readiness requirements. * Provide structured product feedback based on customer impact, recurring patterns, and business priorities. * Contribute to TAM playbooks, process improvements, reusable documentation, and knowledge sharing; guide less experienced TAMs when appropriate. * Use approved AI and productivity tools to improve documentation, analysis, meeting preparation, and repetitive administrative workflows. **SAP and Integration** ----------------------- * Apply working knowledge of SAP environments to support technical discussions with customers using SAP ECC and/or SAP S/4HANA. * Understand and document high\-level data flows between SAP, Sovos solutions, middleware, APIs, file\-based interfaces, and relevant compliance processes. * Partner with customer SAP, integration, tax, and operations teams to clarify technical dependencies, environment ownership, testing needs, and deployment readiness. * Identify SAP\-dependent risks or blockers early and coordinate the appropriate Sovos and customer resources to define next steps. * Support technical conversations related to common SAP integration concepts including APIs, IDocs, data mapping, interfaces, connectivity, and error handling, without replacing the responsibilities of implementation, engineering, or product specialists. **Organisational Alignment** ---------------------------- * Reports to Technical Account Management leadership. * This position has no direct reports. * Works across regional and global customer teams and may support customer activities outside standard business hours when required. **WHAT WE NEED FROM YOU** **Required Qualifications** --------------------------- * Bachelor's degree or equivalent relevant professional experience. * Minimum 2 years of experience in customer implementations, technical support, professional services, technical account management, or a comparable customer\-facing technical role. * Demonstrated experience managing intermediate\-complexity customer projects, escalations, or technical workstreams with limited supervision. * Working knowledge of SAP technologies and customer environments, including SAP ECC and/or SAP S/4HANA. * Ability to discuss SAP\-related integrations and data flows including APIs, IDocs, middleware, interfaces, and common integration dependencies. * Working knowledge of SaaS and/or on\-premises enterprise software environments. * Strong planning, organisation, prioritisation, communication, and stakeholder\-management skills. * Ability to comprehend and communicate complex technical concepts to both technical and business audiences. * Demonstrated initiative, accountability, customer focus, and proactive risk identification. * Ability to manage multiple customer priorities and collaborate effectively across functions. * Portuguese proficiency for customer engagement in Portugal and Brazil. * Professional working proficiency in English. **Preferred Qualifications** ---------------------------- * Experience with Sovos VAT, e\-invoicing, continuous transaction controls, compliance network, or invoice products. * Experience supporting indirect tax, VAT reporting, e\-invoicing, or compliance processes connected to SAP. * Familiarity with SAP functional areas such as FI/CO, SD, or MM and their relationship to tax or invoicing processes. * Knowledge of SQL queries, scripting, APIs, integration troubleshooting, or technical log analysis. * Experience delivering customer training, operational reviews, technical business reviews, or QBRs. * Familiarity with CRM, case management, project management, and Microsoft 365 tools. * Additional language proficiency. **LIFE AT SOVOS** The tools to enhance your life \- because we want you to enjoy your life outside of work and inside! * Flexible Time\-Off * Bi\-Weekly Meeting Free Days * Mentoring Programmes * Globally Recognised Training and Development Programmes * Competitive Benefits * Equal Opportunity Employer **Equal Opportunity Employer** Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. **Company Background** ---------------------- Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose\-built for always\-on compliance capabilities, our scalable IT\-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud\-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100\+ countries \- including half the Fortune 500 \- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter. ### **Ready to make your move?** We'd love to hear from you. Apply today and let's build something great together. **Apply Now** **SOVOS** © Sovos 2026\. All rights reserved.