CRM Executive

Description

Job Summary: We are looking for a CRM Executive to manage customer relationships, increasing retention and loyalty through effective strategies and campaigns on Solverde.pt. Key Highlights: 1. Integration into a rapidly growing and innovative project 2. Opportunity for personal and professional development 3. Possibility of internal progression and mobility CRM Executive with knowledge of CRM tools, report generation, and experience in email marketing / SMS / Push Notifications communications**Who we are:** Solverde.pt is a 100% Portuguese online gaming brand. Since our launch in September 2017, we have continuously worked to deliver the best online gaming experience in Portugal. In addition to an innovative and diversified platform, we guarantee excellent customer support services, aiming to maximize satisfaction for our users. Currently, we are seeking a CRM Executive to join our team. If you are passionate about customer relationships, enjoy challenges, and thrive in a dynamic environment, this opportunity is for you! **The mission:** At Solverde.pt, customers are our top priority. As a CRM Executive, you will play a key role in managing customer relationships, helping to increase retention, loyalty, and "engagement" through effective strategies and campaigns. **What we offer:** * Integration into a rapidly growing and innovative project; * Opportunity for personal and professional development; * Possibility of internal progression and mobility; * Attractive internal benefits plan. **What we are looking for:** * Bachelor’s degree in Marketing, Management Information Systems, Engineering, or related fields; * Minimum 2 years of experience in CRM roles; * Knowledge of conversion, retention, and reactivation metrics; * Analytical and critical thinking skills for performance evaluation; * Advanced proficiency in Excel; * Experience managing web products (preferred); * Experience in the Gaming industry (preferred); * Familiarity with IMS tools. **Your responsibilities:** * Create and manage CRM campaigns, sending communications via Email, SMS, Push, and Inbox; * Manage and segment the customer database; * Analyze and optimize campaigns to improve conversion and retention; * Build automated communication flows for conversion and reactivation; * Collaborate with other departments to ensure the effectiveness of CRM strategies. *Are you the ACE we’re missing?* If you’re seeking a new challenge and want to be part of a dynamic and growing project, join us! Apply now!