IT Support

Description

Summary: BCIC Swiss is seeking an IT Support Specialist to provide first and second-level technical support and ensure smooth IT operations for end-users, troubleshooting various technical issues. Highlights: 1. Provide 1st and 2nd line technical support for end-user issues 2. Collaborate with third-party vendors to resolve complex issues 3. Exposure to enterprise-level IT infrastructure **BCIC Swiss \| Best Connect International Company** is looking for a **Part\-Time,** On\-site IT Support Specialist in **Portugal**. The ideal candidate will provide 1st and 2nd line technical support and ensure smooth IT operations for end users. **Key Responsibilities** Provide first\- and second\-level support for end\-user technical issues Troubleshoot hardware, software, and network\-related problems Collaborate with third\-party vendors to resolve complex AV and IT issues Ensure timely communication regarding issue status and resolution Maintain accurate and up\-to\-date ticket documentation Install, upgrade, and troubleshoot Windows OS, Microsoft Office \& Cisco Jabber Provide basic macOS support for Apple users Support printers, hardware, and peripheral devices Perform basic repairs on desktops, laptops, and printers Use diagnostic tools to resolve connectivity and system issues **Required Skills** Strong troubleshooting and problem\-solving skills Hands\-on experience in 1st \& 2nd line IT support Good knowledge of Windows environments \& basic macOS support Ability to work independently on\-site **Requirements** Valid work permit for **Portugal**(**mandatory**) Several years of experience in a similar role Strong communication and documentation skills Local language \& English B1 level needed **Benefits** Flexible working schedule Opportunity to work with an international company Professional and collaborative work environment Exposure to enterprise\-level IT infrastructure **How to Apply** If your profile matches the requirements, apply via **Indeed** by sending your **English CV**. Mention the position title in the subject line. **Apply now and join BCIC Swiss!** Job Type: Part\-time Pay: Up to 20\.00€ per hour Expected hours: No more than 20 per week Work Location: In person