**Atlean World is an international HR consulting firm specializing in SaaS, dedicated to promoting multicultural environments as the new reality. Focusing on multilingual services, we are experts in identifying talent for multilingual markets, making the recruitment process simpler and more enjoyable for candidates.** We are collaborating with an established Business Process Outsourcing (BPO) company operating across more than 35 linguistic markets globally. As part of their continuous growth, we are recruiting a dedicated **Customer Support Agent** to join the team and deliver excellent service to clients. *\*Full-time position based in Covilhã, Portugal.* **Your Responsibilities:** The role involves answering phone calls from bank customers and non-customers. The calls will focus on providing clarification and information about available products and services. * Provide customer support; * Clarify inquiries; * Perform cross-selling of banking products and services; * Conduct outbound campaigns to existing bank customers. **Ideal Candidate Profile:** * EU passport/ID or residency permit in Portugal * Proficiency in Portuguese (spoken and written) * Good level of English (minimum B2\) * Minimum education level – Secondary school * Good computer skills * Excellent communication, interpersonal skills, and teamwork spirit **What We Offer:** * Private health insurance * Excellent opportunities for rapid career progression within the company * Investment in continuous training and personal development * Competitive salary For further information regarding this position, please contact: **jessica.hirst@atleanworld.com** Job type: Full time/Full\-time Screening questions: * What is your level of Portuguese? * What is your level of English? * Do you have EU citizenship or residency in Portugal? * Are you located in the Covilhã area or surrounding regions? * Are you available to start on 09/12/2025?