**Customer Retention Consultant – Linhó (Sintra) | Full-Time** We are recruiting a **Customer Retention Consultant** to join a dynamic, collaborative, and results-oriented team. This is an ideal opportunity for professionals passionate about customer relationships and focused on delivering excellence in service. **Key Responsibilities:** * Manage orders and contractual changes, ensuring agile, clear, and efficient processes; * Develop and implement retention strategies tailored to each client; * Manage a client portfolio, strengthening relationships and identifying opportunities for improvement; * Anticipate client needs and propose customized solutions, ensuring continuous satisfaction; * Collaborate with internal teams to deliver an integrated, high-quality experience. **Desired Profile:** * Experience in retention, loyalty, or customer success roles (B2B and/or B2C experience preferred); * Excellent communication, empathy, and negotiation skills; * Analytical ability and problem-solving orientation; * Proactive, collaborative, and results-driven profile; * Team spirit and motivation to contribute to clients’ success. **What We Offer:** * Competitive salary package, including an attractive variable component and meal allowance; * Fixed working hours: Monday to Friday, 09:00–18:00; * Integration into a collaborative, positive, people-centered environment; * Initial training and ongoing support, with real opportunities for professional development and career progression. **Ready for the next step?** If you seek a stimulating challenge in customer retention and wish to contribute to client loyalty and success, submit your application and join a team that values dedication, expertise, and results! Employment type: Full-time Compensation: €920.00 – €1,100.00 per month Benefits: * Internet access * Meal card/ticket * Free parking