Help Desk

Description

Job Summary: We are looking for a Help Desk Technician to provide remote IT support to users in the Telecommunications sector, with a focus on resolving requests and documenting activities. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career advancement opportunities 3. Innovative culture focused on technology **Help Desk \- Porto.** Milestone is seeking a colleague with prior experience as a Help Desk Technician to join a client in the Telecommunications sector in the Greater Porto area. **What We Value:** · Education in Information Technologies (preferred); · Prior experience in Help Desk or Service Desk roles (valued); · Basic knowledge of operating systems (Windows, ChromeOS), Active Directory (AD), Microsoft applications, networking, and end-user support; · Candidates with experience in technical support helpdesk lines, strong communication skills, teamwork spirit, critical thinking, and initiative are highly valued; · Proactivity, resilience, quality orientation, and attention to detail; · Capacity for innovation and continuous improvement; · Availability to perform preventive maintenance, approximately 1–2 times per month; · Work location: Porto; · On-site work model. **Your Mission:** · Provide remote IT support to end users, responding to requests received through various intake channels (voice, email, ITSM, etc.); · Ensure compliance with defined procedures for request logging, categorization, troubleshooting/resolution, or escalation to other teams; · Document all activities and interactions in the ITSM tool during request handling; · Shift schedules covering 7 a.m. to 11 p.m., 7 days a week (rotating shifts); · Possibility of teleworking during certain hours, subject to compliance with predefined service rules; · In-person training. **What You’ll Find:** * Top-ranked happiest company in Portugal according to the Happiness Works Portugal 2025 study; * People’s Choice Award winner at the Wellbeing Awards 2025; * One of the best companies to work for in Portugal, as recognized by Revista Human 2025; * People-centered management strategy focused on employee wellbeing; integration into an experienced and ambitious team; * Continuous training and career advancement opportunities; * Competitive remuneration aligned with responsibilities; * Innovative culture focused on technology. If this resonates with you, please send your **CV** to jobs.technology@milestone.pt, referencing **MLSTHDP11820260707\.** "Tomorrow is made of everything we are made of and we can't wait to take you there!" Employment Type: Full\-time Work Location: On-site