Contact Center Operator

Description

Job Summary: JAP Group is seeking a professional to handle incoming calls, screen leads, and route contacts in an environment of growth and diversity. Key Highlights: 1. Integration into a solid and credible group 2. Professional and personal training and development 3. Real opportunity for career progression A century-old reference in the automotive and mobility sector, JAP Group represents 20 automotive brands across more than 60 sales and repair locations under **CARBY**, owns **MATRIZAUTO** (the country’s largest *megastore* for semi-new and used vehicles), and holds the *master franchise* for the car rental company **SIXT** in Portugal. Nationally, it is also a benchmark in the agricultural and industrial machinery and cargo handling equipment market, through Entreposto Máquinas — the official representative of over 10 brands in this sector. In Africa, the Group operates in Angola, Kenya, Uganda, and Tanzania, where it is a growing force in the heavy vehicle (MAN) and agricultural and industrial machinery markets. In Mozambique, under the Entreposto brand, it is a benchmark provider of mobility solutions — including light and heavy vehicles, agricultural and industrial machinery, and related services. Joining the JAP universe means committing to evolution and diversity across markets, customers, geographies, people, and teams. If you are looking for an attractive professional challenge, this project is for you! **Responsibilities** * Answer inbound calls from various Group companies, register them, and route them to the most appropriate recipient. * If transfer is not possible, electronically record the contact request for the recipient to respond later. * Screen leads and chat contacts and route them to the designated team. **Profile** * Minimum educational qualification: 12th grade. * Minimum professional experience: 0–1 year. * English language proficiency (intermediate level) — spoken and written. * Availability to work rotating shifts. * Proficiency in Microsoft Office (MS Word, MS Excel, MS PowerPoint, Outlook). **We Offer** * Integration into a solid and credible Group, currently implementing multiple growth initiatives. * Training and opportunities for professional and personal development. * A real opportunity for career progression, aligned with performance and demonstrated competencies. * Favorable working conditions and social benefits (Health Insurance and Life Insurance). Employment Type: Full-time Benefits: * Life insurance * Health insurance Work Location: On-site