Job Summary: We are looking for a dedicated Groups and Events Assistant committed to delivering personalized service and creating joyful, memorable experiences for our customers. Key Highlights: 1. Support end-to-end group and event management 2. Ensure personalized and proactive handling of unexpected situations 3. Join a young, dynamic, and inspiring team **Description:** ---------------- AlgarExperience, a leading company in the maritime-tourism sector headquartered in Albufeira, is seeking a Groups and Events Assistant (M/F). We seek a Groups and Events Assistant with group experience, dedicated to delivering personalized service and creating joyful, memorable experiences for our customers. **Your mission:** * Support group and event management from initial contact through to event completion; * Ensure personalized service with active listening to customer needs; * Develop, present, and negotiate event proposals tailored to the customer; * Suggest creative solutions and perform cross-selling among various event options; * Strategically and meticulously plan and organize events; * Coordinate with different internal teams, ensuring effective communication; * Issue proformas, monitor payments, and manage administrative processes; * Oversee event execution, ensuring adherence to deadlines and details; * Proactively address unexpected situations and complaints; * Analyze event outcomes and share feedback with internal teams. **What we’re looking for:** * Entrepreneurial spirit, proactivity, and a positive attitude; * Professional appearance and ease in building empathy with customers; * Excellent communication and interpersonal skills; * Ability to work under pressure and respond effectively to urgent situations; * Enthusiasm for teamwork and strong cooperative mindset; * Organized, rigorous, and detail-oriented profile; * High sense of commitment and alignment with company values; * Analytical ability and focus on responsible decision-making; * Availability and flexibility regarding working hours; * Knowledge of Salesforce (preferred). **Requirements:** ----------------- **What we offer:** * Permanent employment contract; * Competitive remuneration commensurate with the role and demonstrated experience; * Birthday day off; * Initial and ongoing training; * Training support according to company internal policy; * Meal allowance, in accordance with company internal policy; * Health insurance after one year of employment; * Special conditions for you and your family to enjoy our experiences; * Team-building activities; * Integration into a young, dynamic, and inspiring team; * Informal culture where we interact equally with everyone; **If you have what it takes, dare to be WOW—apply via our recruitment website: https://recrutamento.algarexperience.com/jobs