Job Summary: We are seeking a proactive, customer-oriented professional with leadership and sales skills to manage operations and team activities in a restaurant. Key Highlights: 1. Leadership role in restaurant operational and personnel management. 2. Opportunity for talent development and training supervision. 3. Direct customer interaction with a focus on service excellence. Requirements * Initiative * Attention to detail * Team spirit * Sales orientation * Collaboration * Leadership * Results orientation * Communication * Teamwork * Adaptability * Procedural compliance (methodical approach) * Stress management * Organizational ability * Problem-solving ability * Customer orientation * Excellence orientation * Dynamism Competencies * Cheerful, enthusiastic personality * Minimum 1 year of prior experience in a similar position * Education: High school diploma or equivalent * Hospitality and/or tourism education is an advantage * Basic knowledge of Japanese cuisine is an advantage * Proficiency in office software (user level): Word, Excel, Outlook, etc. * English: oral comprehension and speaking proficiency * Additional languages are an advantage Responsibilities * Prepare work areas for service * Provide direct customer service for beverage and food consumption * Transport necessary tools and equipment for service * Execute, coordinate, and supervise operational procedures and tasks specific to restaurant activities * Inform and advise customers on the composition and preparation of available products * Maximize sales * Monitor and supervise inventories, spot checks, and current stock levels * Handle customer complaints * Daily cash accounting, reconciliation, and closure * Achieve company-set KPIs: raw material cost, labor cost, and number of reviews * Support the manager in organizing the human team and developing their work to enhance profitability and productivity * Place orders and supervise receipt of goods for quantity and quality * Conduct and supervise training for staff under supervision * Answer telephone calls, introducing both the establishment and the person answering * Support the manager in maintaining the premises * Perform customer service tasks specific to service delivery (greeting, follow-up, farewell) * Conduct and supervise front-of-house team training according to established policies and procedures * Nurture team talent and identify profiles with potential for development * Ensure accurate clock-in and clock-out registration for each shift * Wear the approved uniform complete, clean, and ironed.
João Santos
Indeed · HR
João Santos
Indeed · HR
