GENERALIST TECHNICIAN

Description

Job Summary: This professional will be responsible for providing home care assistance to patients undergoing oxygen therapy, aerosol therapy, and other respiratory therapies, ensuring treatment adherence and equipment safety. Key Highlights: 1. Home care assistance to patients undergoing respiratory therapies. 2. Implementation of company safety and internal procedures. 3. Patient education, stock management, and documentation handling. VitalAire is a part of Air Liquide Group company with more than 35 years of experience in Home Respiratory Care in Portugal, specializing in oxygen therapy, ventilation, aerosol therapy and secretion suctioning home treatments. VitalAire works daily in partnership with doctors and healthcare professionals, caring for thousands of patients at home and contributing to improve their quality of life. The VitalAire team provides a quality home service, recognised by its patients and respective healthcare professionals **How will you CONTRIBUTE and GROW?** Provide home care assistance within your region to patients undergoing oxygen therapy, aerosol therapy, and/or other therapies—from treatment initiation, through all interventions related to treatment adherence verification, up to treatment completion. * Provide home care assistance within your region to patients undergoing oxygen therapy, aerosol therapy, and/or other therapies through the following planned or urgent interventions: * Treatment initiation * Equipment replacement and functionality checks * Patient follow-up, including verification of home installation * Prescription collection * Treatment completion * Implementation of all company requirements and procedures originating from the following areas, relating to Good Distribution and Home Delivery Practices: * Safety procedures * Internal procedures (stock management, maintenance, periodic visits, etc...) * BU procedures and guidelines * Legal and regulatory procedures * Educate patients to ensure all procedures are correctly applied on-site. In particular, for oxygen therapy patients, ensure that equipment (concentrators, oxygen cylinders, or liquid oxygen containers) is installed and maintained in a safe location, and that patients understand and comply with safety rules. * Daily submission of all service-related information via the HOMES system; if not possible, perform manual submission: * Ensure information reliability for accurate system entry * Submit daily all documents defined in procedures * Manage your daily operational stock * Prescription Collection: * Daily monitoring of prescription information recorded on intervention forms, and reminder to all patients regarding prescription submission * Ensure collection of prescription codes required for treatment billing * RSF delivery at treatment initiation, where applicable Ensure correct recording of interventions for prescription collection in Chorus * **Are you a MATCH?** * 12th grade education * Experience in patient care * Valid driver's license * Experience in the healthcare sector (preferred) * Customer- and patient-oriented mindset * Ability to work effectively in a team **Our Differences make our Performance** At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.