Customer Relations Assistant with French Fluency (m/f)

Description

Job Summary: We are seeking a dynamic and customer-oriented Customer Relations Assistant to support and assist policyholders. Key Highlights: 1. Mandatory French fluency (spoken and written) - C2 2. Excellent interpersonal communication and active listening skills 3. Strong customer orientation and problem-solving ability At Onile IT, we inspire technological transformation in organizations, adding value to your business. We provide consulting services in information technologies, communications, and electronics, intervening across the entire project development lifecycle—from requirements gathering, through architecture definition, software and hardware development and testing, solution integration with existing systems, results monitoring, and implementation of corrective measures. Our focus is innovation, and we need people like you: with fresh ideas and the motivation to put them into practice! ***Customer Relations Assistant with French Fluency*** We are looking for a dynamic, organized, and customer-oriented **Customer Relations Assistant** to join our team. You will be responsible for supporting and assisting policyholders, ensuring excellent service delivery, efficient request management, and rigorous, professional resolution of issues. **Responsibilities:** * **Mandatory French fluency** (spoken and written) \- C2; * Excellent interpersonal communication and active listening skills; * Strong customer orientation and problem-solving ability; * Ability to work under pressure and manage multiple tasks simultaneously; * Numerical aptitude, strong writing skills, and proficiency with office tools (Word, Excel, Outlook). **Conditions:** * **Work location in Coimbra with 3 days onsite per week**. (First 3 months: 100% onsite); * **Direct contract with the client**, indefinite term (CDI), with various benefits: performance, transportation, and remote work bonuses; health insurance; meal card; advantageous partnerships; * Paid birthday leave; * High-quality work environment and conditions (corporate events and solidarity initiatives, flexible hours, half-day monthly rest, free medical consultations once per month). If you are ready to make a difference, send your application to rh@onile\-it.pt! Type of position: Full-time Work location: Hybrid remote work in Coimbra