Job Summary: We are looking for a proactive, customer-oriented sales associate to deliver personalized service, solution selling, and stock management at a multinational company. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution selling and customer retention 3. Dynamic and collaborative environment focused on growth #### **Store: Coimbra** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure resident customer retention; * Take responsibility for solution selling to customers by anticipating and accurately identifying resident customer needs, supporting them in selecting the optimal solution (product + complementary items + service) to meet those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the resident customer; * Ensure your assigned linear space is Clean, Signposted, and Safe—maintaining an attractive product presentation on shelves/podiums, as well as all instructional materials and informative signage (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS (non-saleable items), non-living items, excess stock, and visual stock-outs, ensuring effective communication with the Store Logistics team; * Proactively conduct self-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, linear spaces, aisles, and advisory points; * Support complaint management, SPV (Special Price Validation) processes, and returns. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, home décor, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative workplace where we value diversity, creativity, and proactivity. We place people at the heart of every decision and embrace a Human First culture—where every employee is a leader with real opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
