Guest Experience Expert

Description

Summary: As a Guest Experience Expert, you create a unique and memorable experience by guiding guests and meeting their needs. Highlights: 1. Create a unique and memorable customer experience 2. Offer a wide range of services to guests 3. Ensure transactions are part of the experience **Additional Information** **Job Number**26075925 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Ribeira Grande s/n, Ponta Delgada, Portugal, Portugal, 9500\-702 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing seamless check-in and check-out for guests. Above all, we must build a unique and memorable experience. Our Guest Experience Experts take the initiative to offer a broad array of services that guide guests throughout their stay. They are empowered to move freely within their space and do what is necessary — whether handling operational needs, responding to guest requests, preparing reports, or sharing local points of interest — ensuring guests feel that transactions are part of the experience. Regardless of your role, certain fundamentals are essential to success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving about (standing, sitting, or walking for extended periods) and getting hands-on with your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) without assistance). It is essential that Guest Experience Experts execute all these tasks flawlessly (and any other reasonable task assigned) — so our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to fostering equal employment opportunity, welcoming every individual with dignity, and offering the same opportunities to all. We have cultivated an environment where the unique qualities of our associates are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We actively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* Delta Hotels delivers thoughtfully designed travel experiences tailored to the needs of frequent travelers. Guests always find the essentials they need with us, and we strive to eliminate the unnecessary. At Delta Hotels by Marriott, we consistently act in a warm and efficient manner, enabling our guests to focus on what matters most. Strongly established in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding into markets worldwide. If you enjoy delivering practical service and focusing on what truly matters, explore available opportunities at Delta Hotels by Marriott. By joining Delta Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **be part of** an exceptional global team, and **become** the best version of yourself.