Customer Care Representative - German

Description

Job Summary: We are seeking a proactive and results-oriented Customer Care Representative responsible for order management, logistics coordination, and customer support in a dynamic environment. Key Highlights: 1. Opportunity at a market-leading company 2. Focus on fulfilling customer needs 3. Collaborative and challenging work environment **Company Description** At WireCo®, we create excellence-grade cables that inspire limitless innovation. Our brand is the driving force propelling the world forward. It is our excellence-grade products that help the world achieve its goals. WireCo® is headquartered in Kansas, USA, with manufacturing plants, distribution centers, and R\&D centers located worldwide. https://wireco.com/pt/ **Job Description** **Description** * Receiving and processing orders to ensure fulfillment of customer needs. The Customer Care Representative must embody and motivate others to uphold the behaviors of the WireCo Business System (WBS): * Cooperative – We value an inclusive environment and healthy debate that reflects the strength of our team * Responsible – We celebrate successes, learn from mistakes, avoid excuses, and own the outcomes * Self-aware – We understand our strengths and development needs, considering how our actions impact others * Noble Intent – We act with others in mind, approaching our work with integrity to ensure the best possible outcome * Determined – We take initiative, share ideas, and generate solutions to win and achieve our goals * Transparent – We foster open and honest communication and provide clear, constructive feedback * Curious – We seek external perspectives to test our thinking and challenge the status quo **Responsibilities** 1\. Management of intercompany and external customer orders and contracts (Quotations, receipt of POs, sales confirmations, and contractual amendments) 2\. Coordination of planning, production, and logistics (Lead times, priorities, alignment with production, shipping, and warehousing) 3\. Export management and commercial documentation (Letters of credit, invoices, certificates, EUR1, DNV, packing lists, etc.) 4\. Interface with freight forwarders and logistics operators (Transport coordination, freight quotations, and shipment tracking) 5\. Updating operational data and reporting (Stock levels, call-offs, open orders, shipping schedules, Intrastat, and reports) 6\. Customer and sales team support (Daily communication, expectation management, and deviation resolution) **Qualifications** **Qualifications and Experience** * Minimum high school diploma (12th grade); * Minimum 2 years of professional experience in similar roles; * Proficiency in English and German (mandatory); * User-level computer literacy (mandatory); * ERP system user experience. **Additional Requirements** * Excellent communication, teamwork, and time/priority management skills; * Detail-, results-, and goal-oriented mindset, proactivity, and problem-solving focus; * Residence in Maia or neighboring municipalities. **Additional Information** **What We Offer** * Terms negotiable; * Opportunity to work with a market-leading company.