Booking & Operations

Description

Job Summary: We are seeking a dedicated Tourism Technician to support our travel consultants and manage travel operations, ensuring memorable experiences and high-quality service. Key Highlights: 1. Essential support for independent and qualified travel consultants. 2. End-to-end reservation management and high-quality customer service. 3. Opportunity to grow and succeed in a collaborative environment. **About iCliGo** IcliGo is an innovative platform connecting travelers with independent and qualified travel consultants. Founded in 2014, this Portuguese multinational has evolved into a technology-driven company dedicated to fulfilling the needs and dreams of a new generation of travelers and entrepreneurs. We take pride in fostering a collaborative and inclusive workplace where every team member has the opportunity to grow and succeed. **About the Role** We need a dedicated Tourism Technician whose role will be vital in supporting our consultants and ensuring that every planned trip becomes a transformative experience. You will play an essential part in the operational management of travel arrangements, ensuring that all details contribute to memorable experiences. **Your Responsibilities** * End-to-end management of customer reservations, including creation, modification, and cancellation; * Specialized support for our travel consultants; * Delivery of high-quality customer service, with attention to detail and personalization; * Contribution to the continuous improvement of our services and processes. **Experience Requirements** * Bachelor’s degree in Tourism; * Minimum of 2 years’ professional experience in a travel agency or tour operator; * Proficiency in airline reservation systems (GDS), preferably Amadeus; * Exceptional customer service skills and interpersonal warmth; * Flexibility to work varied hours and shifts; * Fluency in English, Spanish, or French (spoken and written). Employment Type: Full-time Work Location: On-site