Training Manager

Description

Job Summary: We are seeking a Customer Support Consultant with LMS knowledge and strong interpersonal, communication, and consulting skills to join our innovative team. Key Highlights: 1. Work in a team with highly competent colleagues 2. A motivating and informal work environment 3. Opportunities for professional and personal growth and development At ISQe, for over 25 years, we have been innovating in talent management solutions that combine technology, innovation, and talent. We are currently recruiting for the position of Customer Support and Account Management Consultant. We seek professionals with experience in configuring and supporting LMS tools, as well as strong client-facing relationship, communication, and consulting competencies. Apply now and you will work within one of our teams alongside highly competent colleagues in a motivating work environment. Join us on our growth journey, with opportunities for professional and personal development. **At ISQe you will…** * Support administration of the Learning Management System (LMS) – Cornerstone; * Application configuration; * Stakeholder management as the primary contact between the client and ISQe; * Customer support: resolve queries, incidents, and functional requests related to Cornerstone; * Consulting, advisory services, and hands-on assistance to clients; * End-user training; * Requirements gathering and needs analysis for project development; * Project management (from initial consulting phase through to final implementation); * Support change management related to new projects and features. **What you need to join our team…** * Academic background in HR / Education Sciences / Education and Training / IT * Initial expertise in Human Resources and/or Training * Preferably experience with Cornerstone or another LMS (SuccessFactors, Talentia, Taleo, etc.) * Excel proficiency – basic/advanced user * English fluency (written and spoken) – mandatory * Strong interpersonal and communication skills * Ability to work both independently and collaboratively in a team * Rigor and sense of responsibility * Dynamism and autonomy * Analytical and problem-solving abilities * Residence in the Lisbon Metropolitan Area **Benefits** * Health insurance * Hybrid work arrangement * Informal and relaxed work environment * Development opportunities If you are interested in this opportunity and your profile matches our requirements, please submit your application via our website https://engagingpeople.csod.com/ux/ats/careersite/4/home/requisition/100?c\=engagingpeople Salary: €1,100.00 – €1,300.00 per month Benefits: * Meal card/ticket * Commercial discounts * Free parking * Health insurance Work Location: Hybrid remote work in Oeiras