Customer Support Agent - German - Lisbon

Description

Summary: This role involves providing professional customer support to video streaming users, handling inquiries, troubleshooting issues, and ensuring customer satisfaction through various communication channels. Highlights: 1. Communicate with customers via telephone, email, and chats 2. Troubleshoot and provide solutions for customer issues 3. Collaborate with specialists to resolve help tickets Position: German Customer Support Agent (Video streaming) Location: Lisbon, Portugal Employment type: Full\-time **DUTIES AND RESPONSIBILITIES:** * Communicate with customers using various channels (telephone, email and chats) * Ensure customer satisfaction and provide professional customer support * Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow * Identify the issue the client is facing, troubleshoot and provide the solution * Able to identify when the issue should be re\-assigned to another department or more senior representative * Collaborate with other specialists to solve or properly close help tickets * Document each action taken and categorize cases and possible bugs, so that our engineering team can address them * Maintain and update all job\-related administrative forms **REQUIREMENTS:** * Native/fluent in German, both oral and written * Previous experience in Customer support roles, ideally from contact centres is preferred * Possess excellent writing and verbal communication skills to simplify technical language for non\-technical users * Resourceful and stress resilient personality that can adapt and remain calm in all situations * Ability to meet tight deadlines with minimum supervision and in timely manner * Ability to work independently, while being team player at the same time **BENEFITS:** * Excellent remuneration package based on experience, skills and performance * Be part of a dynamic and creative team with positive and friendly atmosphere * Guidance and tools to reach your full potential * Relocation package and assistance