Russian Speaking Customer Advisor

Description

Summary: This role involves supporting a world-famous social media network's global community, ensuring platform integrity and assisting Russian-speaking users with various inquiries and issues. Highlights: 1. Represent a world-famous social media network 2. Collaborate with a multicultural team 3. Opportunities for professional advancement This role is **only for applicants based in Portugal**. International relocation packages and visa sponsorship are strictly unavailable. **Job Overview** ---------------- Eager to expand your professional horizons within Lisbon's dynamic corporate center? We are hiring engaging Russian\-speaking Support Specialists to represent a world\-famous social media network. In this role, you will serve as the primary link for the platform's global community, collaborating with a multicultural team to maintain a secure, inviting, and fully operational digital space. **Core Duties** --------------- As a Support Specialist, you will protect platform integrity and assist users across the globe: * **User Assistance:** Address incoming inquiries regarding account recovery, profile security, and application features from Russian\-speaking users via live chat and email. * **Problem Diagnosis:** Pinpoint platform glitches, software bugs, and user\-end mistakes, delivering clear instructions to achieve a rapid resolution. * **Community Guidelines:** Protect the platform's environment by guiding users on established community metrics and reporting policy breaches. * **Quality Metrics:** Consistently satisfy daily operational performance standards by providing empathetic, streamlined assistance. **Candidate Requirements** -------------------------- We welcome candidates from all professional backgrounds. If you have the drive, our comprehensive training program will provide the expertise. ### **Requirements** * **Language Skills:** Native\-level fluency in Russian paired with a solid professional command of English (B2 level) for corporate training and internal operations. * **Legal Work Status:** You must already possess a valid Portuguese Residence Card (*Título de Residência*), European Union Citizenship, or an active Refugee Card. * **Prior Experience:** While previous experience in guest relations or customer care is highly regarded, it is not mandatory. * **Schedule Adaptability:** Completely prepared to navigate a flexible, rotating shift framework in a fast\-moving corporate setting. **Hours \& Compensation** ------------------------- * **Monthly Salary:** €1,237 gross per month (distributed across a standard 12\-month calendar). * **Weekly Commitment:** A steady 40\-hour work week divided into 5 operational days. * **Daily Shift Structure:** 8 active working hours per day, supplemented by a 1\-hour lunch break. * **Operational Shifts:** Rotating schedules organized Monday through Sunday, falling between the hours of 07:00 AM and 00:00 AM (Midnight). **Why Apply?** -------------- * **Professional Advancement:** We are heavily invested in promoting from within; our entry\-level specialists frequently transition into Quality Assurance, Coaching, and Team Management. * **Health \& Well\-being:** Access to top\-tier private medical insurance along with dedicated workplace wellness initiatives. * **Vibrant Workspace:** Work from a state\-of\-the\-art office facility alongside a diverse international team representing over 50 different countries. * **Lifestyle Benefits:** Enjoy complimentary local language courses, coordinated corporate surfing excursions, company athletic clubs, and frequent team social events. * **Job Security:** Gain peace of mind with a predictable income and employment stability backed by an industry\-leading global tech corporation.