IT Technician

Description

Job Summary: We are seeking an IT Technician with solid experience in the field, strong communication skills, and ambition to grow professionally within a Portuguese company. Key Highlights: 1. Company with 22 years in the market and a positive work environment among colleagues 2. Career progression opportunities to L2 or Technical Customer Manager roles 3. Stable project with continuity We are seeking an IT Technician with solid experience in the field, strong communication skills, and ambition to grow professionally at Celerbit — a Portuguese company with 22 years in the market, 100% Portuguese-owned, and a highly positive work environment among colleagues. **Required Profile:** * Preferred Academic Qualifications: 12th grade or higher in IT, Networks, and Systems; * Proven experience in Office 365 technical support, including administration, user management, and troubleshooting; * Solid knowledge of Microsoft operating systems, including installation, configuration, and maintenance; * Ability to troubleshoot hardware and software (PCs, printers at the software level, operating systems, networks); * Knowledge of antivirus solutions; * Microsoft Office support; * Proactivity and ability to identify process improvement opportunities; * Customer orientation and enthusiasm for teamwork; * Strong written and oral communication skills in Portuguese, with clear and concise speech; * English language proficiency, both written and spoken, for technical support; * Efficient time and priority management; * Ambition and willingness to progress into L2 or Technical Customer Manager roles. **Main Responsibilities:** * Provide remote and telephone technical support to corporate end-users, efficiently diagnosing and resolving issues; * Conduct on-site technical visits to clients for scheduled support or implementations; * Track incidents to full resolution and proper documentation; * Install, configure, and maintain operating systems and applications; * Configure, monitor, and document networks and application solutions. * Backups: Experience implementing and managing backup solutions; * Office 365 support and management. **Preferred Qualifications:** * Experience with Office 365 and remote support; **Mandatory Requirements:** * Minimum 5 years of experience in similar roles, with a proven track record of success in managing IT systems or in HelpDesk\ServiceDesk environments; * Valid light vehicle driver's license required for client visits when necessary. \- **Work Location:** * Lisbon/Benfica (hybrid work model possible) Working Hours: 9:30 AM to 1:00 PM and 2:00 PM to 6:30 PM (Full-Time) Days Off: Weekends (fixed) \- **We Offer:** * 25 vacation days per year (24 flexible days \+ fixed December 24th) * Possibility of a hybrid work model; * Career progression to L2 or Technical Customer Management; * Competitive remuneration aligned with demonstrated competence; * Variable compensation based on performance objectives; * Meal voucher/card; * Childcare voucher; * Company benefits currently in effect; * Stable project with continuity; * Employment contract. To apply, please send an e-mail to \ The original job posting can be found at: https://www.itjobs.pt/oferta/512684/tecnico\-de\-informatica\-presencial\-hibrido