Job Summary: Call Center Operator for proactive outreach and handling APV service appointments, with a focus on service quality and customer experience. Key Highlights: 1. Integration into the largest Portuguese automotive group 2. Continuous training and development 3. Opportunity for career progression Welcome to **Caetano**. Here, one name represents multiple stories, diverse business areas, and brands that make a difference every day: **Toyota, Lexus, Caetano Collision, and GlassBack.** We are part of the **Salvador Caetano Group**, working to take automobiles (and people) further — from sales to after-sales, from collision repair to glass services — always focused on quality and **Customer Experience.** To accelerate this engine, we seek individuals with initiative, a willingness to learn, and the courage to take risks. We steer your future — shall we **Move Forward Together?** **What Does It Mean to Be a Call Center Operator?** * Conduct proactive outreach for Toyota and Lexus APV-related matters * Provide general support for APV service appointments * Guide customers and uphold service quality standards * Be versatile, dynamic, with strong verbal and written communication skills * Demonstrate assertiveness and dynamism * Proficiency in using computer support applications (user-oriented logic) **What We Offer:** * An additional vacation day * Health insurance * Subsidies supporting personal and family life projects * Discounts on vehicles represented by Salvador Caetano * Benefits for purchasing products/services across various sectors (leisure, technology, wellness, education, etc.) * Life insurance * Pension fund * Continuous training and development * Opportunities for career progression within a Group with strong national and international presence * Integration into the largest Portuguese automotive group **What We Value:** * Customer service experience * User-level computer literacy * Strong communication and interpersonal relationship skills * Excellent organizational ability, stress management, and team spirit * Basic English language knowledge **At Salvador Caetano, we help People move forward.** At Salvador Caetano, we aim to contribute to an inclusive and representative future. We believe talent diversity empowers our teams, fosters innovation-friendly environments, and supports business evolution. Here, we encourage differences and embrace them. Regardless of age, gender, ethnicity, or religion, we promote equal opportunity and ensure integration into a culture grounded in dignity and respect for all individuals.
João Santos
Indeed · HR
João Santos
Indeed · HR
