Cloud Support Infrastructure Expert

Description

Job Summary: We are seeking a Cloud Support Infrastructure Expert to support critical production environments, with a focus on availability, stability, and continuous service improvement. Key Highlights: 1. Support for critical production environments and infrastructure automation. 2. Foster a positive and inclusive work environment. 3. Focus on innovation and excellence. **About Us:** At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. With a focus on excellence, integrity, and collaboration, we build long-term partnerships by understanding the unique needs of each client and providing specialized support across all phases. Our team is dedicated to fostering a positive and inclusive work environment where every employee’s contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. **About the Role:** We are looking for a **Cloud Support Infrastructure Expert** to join a national project, assuming a pivotal role in supporting critical production environments. We seek a professional with experience in cloud operations, infrastructure automation, and application support, capable of ensuring service availability, stability, and continuous improvement. **Key Responsibilities:** * Provide application support in production for data platforms and tools; * Monitor services, analyze system, middleware, and application logs, identifying and resolving potential issues; * Ensure continuous monitoring, reporting, and improvement of service quality and availability; * Develop and maintain **Ansible playbooks** and **Terraform scripts** to automate provisioning, configuration, and deployment processes; * Support and train other team members on the use of **Ansible, Docker, and Kubernetes**; * Meet defined service-level agreements (SLA/SLO) for incidents and requests; * Create and maintain technical documentation and knowledge articles for application support; * Participate in a **24x7 support team**, including shift work, on-call duties, weekends, and holidays; * Participate in **Disaster Recovery (DR)** testing and business continuity exercises; * Validate knowledge transfer sessions conducted by development teams; * Collaborate with development and operations teams to ensure production environment stability; * Contribute to automation initiatives, continuous improvement, and reduction of incident detection and resolution times. **Requirements:** * Master’s degree in **Computer Engineering, Computer Science**, or equivalent field; * Minimum **5 years** of experience in **IT Operations** or **Software Engineering**; * Minimum **2 years** of experience with at least one public cloud provider (**IBM Cloud, AWS, Azure, or Google Cloud**); * Minimum **2 years** of hands-on experience with **Ansible** and **Docker**; * Solid knowledge of **Linux**, command-line interface (CLI), and **Shell Scripting**; * Experience with scripting languages, preferably **Python** and/or **Bash**; * Experience in infrastructure automation using **Ansible** and **Terraform**; * Knowledge of **Kubernetes** and containerized environments; * Experience with **Continuous Integration (CI)** tools such as **Jenkins, Travis CI, Concourse**, or similar; * Familiarity with **ITIL** best practices; * Fluency in **English** (spoken and written). **Nice-to-Have:** * **Red Hat Enterprise Linux Automation with Ansible (RH294)** certification; * **Certified Kubernetes Application Developer (CKAD)** certification; * **Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374)** certification; * **HashiCorp Terraform Associate** certification; * **HashiCorp Vault Associate** certification; * Experience in critical production environments and high-availability support; * Analytical ability, problem-solving skills, collaboration, and commitment to continuous improvement. Work Location: Hybrid remote work based in Lisbon