Pharmaceutical Technical Assistant - German - Porto

Description

Position: Pharmaceutical Technical Assistant Location: Porto, Portugal Employment type: Full\-time **DUTIES AND RESPONSIBILITIES:** * Responding to customer inquiries through various communication channels, including live chat, phone, email, web forms, and social media. * Communicating effectively with professionals within relevant industries. * Managing customer requests, including providing information and handling complaints. * Delivering high\-quality solutions and customer service. * Offering accurate and timely product\-related guidance in a professional manner. **REQUIREMENTS:** * Native/fluent in German, both verbal and written, as well as fluency in English (at least B2 level). * At least 1 years experience working in pharmaceutical industry within Germany. * Familiarity with industry\-specific terminology and concepts (e.g., technical terms, regulatory language, or product classifications relevant to the field). * Strong communication skills, with a high level of empathy and a strong commitment to customer satisfaction. * Customer\-focused mindset with problem\-solving abilities and a collaborative approach to teamwork. * Proficient in IT systems, with the ability to quickly and accurately use tools to document and manage interactions. * Willingness and availability to work in a shift\-based schedule. **BENEFITS:** * Excellent remuneration package based on experience, skills and performance * Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere * Guidance and tools to reach career potential.