Technical Support Technician

Description

Job Summary: A professional to provide technical and functional support for software solutions, managing helpdesk requests and ensuring agile incident resolution. Key Highlights: 1. Agile incident resolution to ensure end-user satisfaction 2. Application maintenance for production systems 3. Parameter configuration and creation of customized reports Job opportunities are currently open for the position of Technical Support Technician to join the team of KEEP SOLUTIONS, headquartered in Braga. **Candidate Requirements** Candidates should preferably, but not exclusively, meet the following requirements: Bachelor's degree in Information Science, Computer Science, or equivalent professional experience Knowledge of web languages (HTML, CSS, and JavaScript) Knowledge of usage and administration of Linux-based operating systems Knowledge of databases (e.g., MariaDB) Programming knowledge in scripting languages (Bash, Perl) In addition to technical knowledge, candidates must possess: Strong communication skills with clients Problem-solving ability Critical thinking **Job Description** In this role, the candidate will be responsible for providing technical and functional support for our software solution, managing helpdesk requests submitted by customers via the internal system. The primary focus is agile incident resolution within the product, ensuring full end-user satisfaction. The candidate will actively participate in application maintenance for systems already in production, performing preventive and corrective interventions to ensure stability of customer-deployed instances. This role also includes parameter configuration, creation of customized reports within the software, and continuous contribution to the excellence of the product’s technical documentation. **Duration** Fixed-term contract or direct integration into the company’s permanent staff. **Working Hours and Location** Workplace will be at KEEP SOLUTIONS headquarters located at Rua Rosalvo de Almeida, nos. 3 and 5, 4710-429 Braga, Portugal Flexible working hours based on a time-banking agreement **Compensation and Other Benefits** Salary determined according to candidate’s experience Meal allowance Health insurance Year-end profit-sharing with employees Travel expense reimbursement Individual performance bonuses Hybrid work model (on-site/remote) Welcome kit **Selection Method** The selection process will be conducted as follows: 1. Curriculum evaluation 2. Professional experience assessment (if applicable) 3. In-person interview Selection results will be communicated via email. **Application Deadline and Procedure** Applications are open until **May 15, 2026**, and must be sent to the email address **\****,** including the following documents: 1. Updated Curriculum Vitae (mandatory) 2. Academic qualification certificate (mandatory) 3. Detailed transcripts of academic courses (mandatory); 4. Letters of recommendation (optional) 5. Certificates of participation in events or training courses (optional) 6. Other relevant supporting documents (optional) The original job posting can be found at: https://www.itjobs.pt/oferta/512690/tecnico\-de\-suporte\-edital\-de\-contratacao\-ref\-2026\-003