Team Manager (M/F)

Description

Summary: As a Local Manager / Team Manager, you will lead, support, and develop a team, playing a key role in their performance and well-being. Highlights: 1. Unite, support, and develop teams 2. Build trust-based relationships and a positive environment 3. Lead operations and ensure continuous improvement By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work\-life balance. Here, there’s no limit to what you can achieve. Team Manager (M/F). **Local Manager / Team Manager (M/F)** ================================================= **Braga \- Portugal** **Do you enjoy uniting, supporting, and developing teams?** ------------------------------------------------------------------ **Do you have a strong customer service orientation and wish to contribute to delivering high-quality experiences for policyholders?** -------------------------------------------------------------------------------------------------------------- As part of our business expansion in **Braga**, we are seeking our next **Local Manager / Team Manager (M/F)** to support the establishment and growth of our teams. **Your responsibilities** ---------------- As a Local Manager, you will play a key role in leading, supporting, and optimizing your team’s performance. In this capacity, you will be responsible for: * Building trust-based relationships with team members and fostering a positive, collaborative work environment. * Supporting teams through change and helping them enhance their skills. * Ensuring smooth onboarding of new team members and coordinating their training with the Learning & Development team. * Managing team operations by monitoring performance and quality indicators. * Implementing individual and collective action plans to achieve set objectives. * Ensuring team productivity while adhering to procedures and service commitments. * Organizing daily activities: task allocation, schedule management, and approval of absences and leave requests. * Monitoring service quality and driving continuous improvement initiatives. * Conducting audits, sharing results, and supporting team members’ development. * Facilitating communication and cooperation across departments. ***This list is not exhaustive and may evolve according to operational needs.*** **Profile sought** -------------------- You have prior successful experience managing teams, ideally within a customer-service-oriented or case-management environment. Recognized for your leadership, you know how to align your team around shared goals while supporting their professional development. You are: * Customer satisfaction-focused. * Highly skilled in interpersonal communication. * Proactive and committed to continuous improvement. * Adaptable to evolving environments. * Organized, rigorous, and autonomous. **Required competencies** ------------------------ * Full fluency in French, both written and spoken (bilingual level). * Excellent communication skills. * Leadership and ability to unite a team. * Ability to manage complex situations and resolve conflicts. * Strong organizational skills and ability to prioritize tasks. * Proficiency in Microsoft Office Suite. * Analytical and synthesizing mindset. * Ability to work under tight deadlines. * Commitment to following procedures and pursuing continuous improvement. **What we offer** ------------------------------ * **Location: Braga (Portugal)** * **Contract: Fixed-term contract with potential conversion to permanent employment** * **Compensation: €21,000 gross annual salary paid over 14 months, excluding bonuses** * An opportunity to participate in building and growing a new team. * A dynamic environment that encourages autonomy, initiative, and professional growth. **Do you recognize yourself in this description? Join us and take part in an ambitious collective endeavor.** *All applications are carefully reviewed in accordance with the principle of equal opportunity.*