Job Summary: We are looking for a dynamic and communicative Shift Leader to lead teams, ensure smooth store operations, and deliver an exceptional customer experience. Key Highlights: 1. Team leadership focused on motivation and organization 2. Dynamic, results-oriented work environment 3. Opportunity for growth and autonomy **Who Are You?** You are a dynamic, communicative person who enjoys seeing work happen. You lead by example, keep team energy high, and ensure everything runs smoothly during your shift. You embrace challenges, continuously learn, and take responsibility — always with a positive attitude and focus on results. At NORMAL, you’ll receive training to fully understand our values, systems, and routines, enabling you to confidently lead your shift. **What Will You Do?** As Shift Leader, you’ll ensure the store operates smoothly and efficiently while you’re in charge. You’ll support the Store Manager and the team, guarantee an excellent customer experience, and maintain a motivating and efficient store environment. If you dislike complicated processes and prefer a practical approach, you’re in the right place — here we value initiative, responsibility, and teamwork. **Your Responsibilities:** * Lead the team during your shift, ensuring motivation, organization, and focus; * Deliver exceptional customer service, including direct support at the cash register; * Perform cash register opening and closing procedures, ensuring accuracy, security, and proper control of funds; * Keep the store organized, tidy, and visually appealing, ensuring continuous product replenishment; * Participate in goods receiving, verification, and shelving; * Coordinate daily tasks, assign responsibilities, and ensure routines are followed; * Resolve issues on the spot, ensuring smooth store operations; * Act as the liaison between the team and the Store Manager, ensuring clear and effective communication. **Your Qualifications:** * Retail experience, preferably with leadership or coordination responsibilities; * Ability to lead with empathy, positivity, and results orientation; * Strong organizational skills, accountability, and attention to detail; * Enjoyment of teamwork and direct customer interaction; * Eagerness to learn, test new ideas, and grow within the company; At NORMAL, you’ll join a growing concept where your role has real impact on the store’s daily operations and the team’s well-being. Here you’ll find autonomy, opportunities for advancement, and a relaxed, collaborative, results-driven environment. Join us and help make NORMAL the customers’ preferred destination — and a great place to work.
João Santos
Indeed · HR
João Santos
Indeed · HR
