Job Summary: Proactive and personalized customer service, solution sales, and management of products and services, contributing to customer satisfaction and loyalty. Key Highlights: 1. Personalized and proactive customer service focused on customer loyalty 2. Responsibility for selling solutions and in-depth product knowledge 3. Dynamic environment that values diversity and proactivity #### **Store: Gondomar** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusting relationship that ensures resident customer loyalty; * Take responsibility for selling solutions to customers, anticipating and accurately identifying resident customer needs, and supporting them in selecting the best solution (product + add-ons + service) to meet their needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the resident customer; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Casa Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Participate in the preparation and implementation of OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive retail spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring necessary action plans are implemented to address AVS items, non-living stock, overstock, and visual stockouts, while guaranteeing effective communication flow with the Store Logistics team; * Follow up on quotations, ensuring contact with the customer. #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade / Professional Technical Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their application; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture—where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
