Customer Support Assistant (Maternity Leave Cover)

Description

Job Summary: We are seeking a Customer Support Assistant to strengthen our Customer Support team, ensuring friendly and professional assistance via email and telephone, and contributing to the continuous improvement of our processes. Key Highlights: 1. Friendly and professional customer support via email and telephone. 2. Integration into a dynamic and growing Customer Support team. 3. Opportunity to contribute to the continuous improvement of processes. "Customer Support hôma, good morning?" With utmost friendliness and professionalism, we handle our customers’ contacts daily and strive to provide the best possible answers to their questions and needs. We have an outstanding Customer Support (CS) team that gives its best in every interaction, embodying the "Happy Home Living" spirit that defines us. This team requires reinforcement — and that’s why we’re looking for you to take on the role of **Customer Support Assistant**, reporting directly to the **Customer Support Lead**, as part of hôma’s Marketing department. **Mission:** Ensure the smooth operation of customer support via email, providing optimal responses to customer requests in accordance with internal policies and procedures. **Your day\-to\-day responsibilities will include…** * Responding to or forwarding, per internal procedures, customer inquiries and information requests received via telephone; * Monitoring the status of pending customer responses across departments; * Providing support and clarifications to customers and potential customers (e.g., order statuses, delivery timelines, pricing, in\-store product stock, exchanges and returns, customer loyalty cards, etc.); * Actively participating in the continuous improvement of processes and procedures within your area of responsibility, proposing innovative actions and approaches that support hôma’s growth. **What we’ll value in your profile…** * Minimum 1 year of experience in a similar role within retail (preferred); * Proficiency in end\-user computer applications (particularly MS Office); * Knowledge of English and French (an advantage). This CS area is experiencing rapid growth, and exciting new projects lie ahead. Will you join us on this journey?