Area Coordinator | Maia

Description

Job Summary: Co-constructs objectives, monitors business performance, leverages the website as a sales tool, guides teams in selling solutions, and promotes customer satisfaction and team development. Key Highlights: 1. Integration into a multinational company focused on sustainable development. 2. Human-First culture, valuing diversity, creativity, and proactivity. 3. Opportunity for growth and continuous training. #### **Your Day-to-Day** * Co-construct short- and medium-term objectives and strategy for the Area and the World, ensuring sustainable development of my business and communicating necessary guidance to teams; * Continuously monitor the development of my Area’s business by analyzing data and KPIs from analytics tools provided by specialists, enabling proactive actions and initiatives to achieve tactical and operational plans; * Use the website as a sales tool (showcasing our product range, items sold, and their specific features) and for anticipating trends; * Implement actions that ensure resident-centric orientation, coaching teams on advisory and solution-selling practices in a proactive and phygital manner, promoting excellence in customer service gestures and guiding on best practices; * Promote and participate in active listening within my team and monitor customer satisfaction indicators using various measurement tools; * Observe residents (customers and colleagues), partners, and the community; understand market potential and consumption evolution across life stages and seasonality, identifying needs and adapting commercial actions and offerings accordingly; * Foster dynamics among team members to increase knowledge sharing, co-construction, and mutual support, and aim to build teams composed of diverse profiles and competencies to maximize the power of diversity; * Ensure effective management of the product offering in the department and coordinate efficient rollout of collections, guaranteeing time-to-market in partnership with Store Logistics teams; * Work interdependently with the shelf layout and stock teams, proactively identifying the department’s purchasing needs and contributing to product availability on shelves; * Understand the phygital customer, external environment, and competition, incorporating innovations and best practices while defining competitive range and pricing strategies aligned with the market; * Coordinate and organize the team’s daily activities in the department to deliver optimal service to residents and ensure team availability for sales; * Understand positive-product offerings and know the best way to maximize the introduction/presence of positive products in departmental offerings; * Define quantitative objectives for my Area, aligned with World objectives, performing necessary forecasting, anticipation, and prioritization; * Proactively analyze and monitor Area results, tracking and analyzing the Profit & Loss Statement, identifying improvement levers for accounts, analyzing variances, and driving appropriate action plans to reduce shrinkage. #### **Who We’re Looking For** * Educational qualification: completion of 12th grade; * 3 years’ experience as a salesperson; * Proactivity and sense of responsibility; * Spirit of initiative and entrepreneurship; * Ability to work autonomously and make decisions; * Interpersonal communication skills and ability to work in a team; * Strong communication, negotiation, and influencing skills; * English language proficiency; #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human-First culture, where every employee is a leader with opportunities to grow.