Bellman

Description

Job Summary: The Bellman is a fundamental point of contact, responsible for creating a first impression of luxury and hospitality by handling luggage and ensuring alignment with 5-star hotel standards. Key Highlights: 1. Join a team dedicated to creating memorable experiences in a luxury environment. 2. Create a first impression of luxury and hospitality for guests. 3. Work in a historic manor house classified as a National Monument. **Company Description** **CASA DA CALÇADA – Relais \& Châteaux**, located in Amarante, Portugal, a member of Relais \& Châteaux, is housed in a historic 17th-century manor classified as a National Monument, offering a unique experience of sophisticated hospitality, featuring 35 rooms and suites, a Michelin-starred restaurant, and lush gardens. We seek talents passionate about excellence to join our team, dedicated to crafting truly memorable experiences. **Job Description** The Bellman is one of the first points of contact between guests and the hotel, playing a pivotal role in creating a first impression of luxury and hospitality. The role involves receiving, accompanying, and transporting guests’ luggage safely, efficiently, and discreetly, ensuring service aligns with 5-star hotel standards. **Main Responsibilities** * Welcome guests upon arrival and assist with check-in, delivering warm and professional service. * Transport luggage from the car / hotel entrance to the guest room, and upon departure, from the room to the vehicle or parking area, with utmost care. * Store and temporarily manage luggage (early check-in / late check-out) in designated areas, maintaining appropriate records. * Ensure the hotel’s entrance zone, lobby, and luggage area are always clean, organized, and welcoming. * Guide guests within the hotel (rooms, SPA, restaurants, pool, etc.) and provide basic information on services and localities. * Coordinate with front office, concierge, valet, and room service, especially during arrivals/delays/late check-outs. * Assist with special guest requests (e.g., delivery of packages, event materials, wheelchairs, etc.). * Handle any luggage-related dissatisfaction or delay professionally and promptly. **Qualifications** **Requirements** * Minimum 1–2 years’ experience as a bellman or in guest service at 4/5-star hotels is preferred. * Education in Hospitality, Tourism, or proven experience in high-end customer service. * Fluent in Portuguese; English proficiency is mandatory (additional languages are an advantage). * Good physical fitness (lifting and moving luggage of moderate weight, standing for extended periods). * Impeccable posture, friendliness, discretion, and service orientation in a luxury environment. * Full availability to work day and night shifts, weekends, and holidays.