Bellhop

Description

Job Summary: As a Bellhop, you are a fundamental point of contact, creating a first impression of luxury and hospitality by safely and efficiently handling guest luggage at a 5-star hotel. Key Highlights: 1. Join the dedicated team creating memorable experiences 2. Play a pivotal role in shaping a first impression of luxury 3. Work in an environment of sophisticated hospitality within a historic palace **Company Description** **CASA DA CALÇADA – Relais \& Châteaux**, located in Amarante, Portugal, is a member of Relais \& Châteaux and housed in a 17th-century historic palace classified as a National Monument. It offers a unique experience of sophisticated hospitality, featuring 35 rooms and suites, a Michelin-starred restaurant, and lush gardens. We seek passionate talents committed to excellence to join our team, dedicated to crafting truly memorable experiences. **Job Description** The Bellhop is one of the first points of contact between guests and the hotel, playing a pivotal role in shaping a first impression of luxury and hospitality. The role involves receiving, accompanying, and discreetly transporting guest luggage safely and efficiently, ensuring service aligns with the standards of a 5-star hotel. **Key Responsibilities** * Welcome guests upon arrival and assist with check-in, delivering warm and professional service. * Transport luggage from the car/entrance to the guest room upon arrival, and from the room to the vehicle or parking area upon departure, with utmost care. * Store and temporarily manage luggage (early check-in / late check-out) in designated areas, maintaining appropriate records. * Ensure the hotel entrance, lobby, and luggage areas remain consistently clean, organized, and welcoming. * Guide guests within the hotel (rooms, SPA, restaurants, pool, etc.) and provide basic information about services and localities. * Coordinate with front office, concierge, valet, and room service, especially during arrivals/delays/late check-outs. * Assist with special guest requests (e.g., delivery of packages, event materials, wheelchairs, etc.). * Handle any luggage-related dissatisfaction or delay professionally and promptly. **Qualifications** **Requirements** * Minimum 1–2 years’ experience as a bellhop or in guest service at 4-/5-star hotels is preferred. * Education in Hospitality, Tourism, or proven experience in high-end customer service. * Fluent in Portuguese; English proficiency is mandatory (additional languages are an advantage). * Good physical fitness (able to lift and move luggage of moderate weight, stand for extended periods). * Impeccable posture, friendliness, discretion, and service orientation within a luxury environment. * Full availability to work day and night shifts, weekends, and holidays.