Bellhop

Description

Job Summary: We are seeking a Bellhop to create a first impression of luxury and hospitality by safely, efficiently, and discreetly handling guest luggage in a 5-star environment. Key Highlights: 1. Warm and professional guest service as the first point of contact 2. Luxurious ambiance in a 5-star hotel and National Monument 3. Creating memorable experiences for guests **Company Description** **CASA DA CALÇADA – Relais \& Châteaux**, located in Amarante, Portugal, is a member of Relais \& Châteaux, housed in a historic 17th-century palace classified as a National Monument, offering a unique experience of sophisticated hospitality with 35 rooms and suites, a Michelin-starred restaurant, and lush gardens. We seek talents passionate about excellence to join our team dedicated to creating truly memorable experiences. **Job Description** The Bellhop is one of the first points of contact between the guest and the hotel, playing a fundamental role in creating an initial impression of luxury and hospitality. The role involves receiving, escorting, and transporting guest luggage safely, efficiently, and discreetly, ensuring service aligns with 5-star hotel standards. **Key Responsibilities** * Welcome guests upon arrival and assist with check-in, delivering warm and professional service. * Transport luggage from vehicle / hotel entrance to guest room, and upon departure, from room to vehicle or parking area, with full care. * Store and temporarily manage luggage (early check-in / late check-out) in designated areas, maintaining appropriate records. * Ensure the hotel entrance, lobby, and luggage area remain consistently clean, organized, and welcoming. * Guide guests within the hotel (rooms, SPA, restaurants, pool, etc.) and provide basic information on services and localities. * Coordinate with front office, concierge, valet, and room service, especially during arrivals/delays/late check-outs. * Assist with special guest requests (e.g., delivery of packages, event materials, wheelchairs, etc.). * Handle any luggage-related dissatisfaction or delay professionally and promptly. **Qualifications** **Requirements** * Minimum 1–2 years’ experience as a bellhop or in guest service at 4-/5-star hotels is preferred. * Education in Hospitality, Tourism, or proven experience in high-end customer service. * Fluent in Portuguese; English proficiency is mandatory (additional languages are a plus). * Good physical stamina (lifting and moving luggage of moderate weight, standing for extended periods). * Impeccable posture, friendliness, discretion, and service orientation in a luxury environment. * Full availability to work day and night shifts, weekends, and holidays.