Service Manager

Description

Job Summary: Responsible for achieving sales and profitability targets for the service unit, ensuring smooth team operations and developing action plans. Key Highlights: 1. Opportunity to join a global industry leader. 2. Professional growth with a personalized career plan. 3. An international environment focused on innovation and integrity. Linde Material Handling is among the world’s leading manufacturers of forklift trucks, warehouse vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in more than 100 countries worldwide and employ approximately 13\.000 people under the Linde brand. A network of over 8\.500 service technicians ensures maximum availability of Linde forklifts and solutions, supported by a global logistics network. We build our business on a solid foundation, delivering specialized services and product solutions to our customers. We believe our success stems from the skills and commitment of our team members. Our values are: INTEGRITY—we do what is right; COLLABORATION—we trust each other; COURAGE—we drive change and innovation; EXCELLENCE—we deliver exceptional value to our customers. You will work for a successful global company in an international environment. Are you ready for a new challenge? Then you could be the person we are looking for! About the Company: We are a socially responsible company offering equal employment opportunities, promoting diversity and respect for differences within the organization. We do not tolerate any form of discrimination, harassment, or aggression—verbal or physical, direct or indirect—against individuals or property. **We offer:** ============= **We offer:** * Opportunity to join a leading company. * Competitive remuneration based on profile (base salary \+ meal allowance). * Opportunities for professional growth based on a personalized career plan. * Health insurance. * Other benefits currently in effect at the company. **Tasks and Qualifications:** ============================= **Mission:** Achieve sales and profitability targets for the service unit and ensure proper functioning of the service team. **Main Functions and Responsibilities:** The Regional Service Manager role must be goal-oriented, meeting group expectations and implementing service action plans across its leadership pillars: KION Values Role Model, Sales Strategy, Team Builder, Team Player, Decision Maker, Role\-Model Professional. Responsibilities include: * Sales Strategy (Sales Strategies): * Implement post-sales sales and marketing strategies. * Negotiate and influence customers to secure agreed service levels. * Develop and acquire new customers for both the service unit and other business areas. * Generate business opportunities. * Team Builder / Team Player: * Promote a Safety culture, execute ISO standards (standardization rules), mentoring/coaching, individual development plans, team training plans, and digital initiatives to foster Wellbeing. Short Interval Management (SIM). * Role\-Model Professional (Operational Efficiency): * Achieve excellent safety performance metrics. Safety First. Zero accidents. * Achieve excellent customer satisfaction and employee engagement scores. * Contribute to achieving the branch’s sales and profitability goals. * Be responsible for generating opportunities and achieving strong sales performance (Hit Rate, Efficiency Rate). * Deliver excellent operational metrics related to execution (Maintenance Fulfillment, Execution Time, Travel…). * Champion continuous improvement actions that enhance efficiency across all pillars. Digital Mindset. * Manage technical teams to fulfill service orders and improve productive time. * Ensure compliance with preventive maintenance schedules. **Education, Knowledge & Experience:** * Technical Engineering degree or equivalent, or 5 years’ experience as a Service Manager in maintenance-related roles. * Technical knowledge. * Proficiency in English (reading and writing) is an advantage. * Office software skills, preferably Microsoft Office and Power BI, plus understanding of KPIs. **Competencies & Skills:** * Leadership and management skills. * Goal-oriented individual. * Digital mindset. * Service culture: people, customers, growth, efficiency, continuous improvement. * Team management capability. * Willingness to travel 70%\-80%. * English language proficiency is an advantage