Customer Onboarding Engineer | Implementation Specialist - EMEA

Description

Summary: Seeking a technically-minded specialist for full client onboarding lifecycle, leading implementation projects and training clients in a customer-facing role. Highlights: 1. Lead client implementation projects from kickoff to go-live 2. Train all levels of client staff on newly configured systems 3. Serve as primary technical expert and project manager for clients #### **Welcome to Infraspeak.** Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**. We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end\-to\-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload. **Born in Porto**, Portugal, we’re now a **global company** serving customers in **30\+ countries** and backed by top investors. **But we’re just getting started**. * We believe in ownership, collaboration, and meritocracy. * We believe that only great teams build great products — and that includes our customers. * We believe happiness is in the journey, not just the destination. Above all, we are guided by our purpose: to ***Be a Source of a Good Life*** — for our customers, our team, and the broader community. #### **Who are we looking for?** We seek a technically\-minded specialist for the full client onboarding lifecycle in the **EMEA region**, with special focus on the **UK\&I markets**. This is not a typical implementation role; our most successful candidates have an **engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background.** We want you if you have this hands\-on technical knowledge and want a customer\-facing role. You will be the client's primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch. #### **What will you do?** * **Project Management:** Lead client implementation projects from kickoff to go\-live, managing plans, timelines, and deliverables. * **Technical Configuration:** Analyze client needs and configure/customize our platform to create a functional solution. * **Client Training \& Onboarding:** Train all levels of client staff to effectively use the newly configured system. * **Technical Troubleshooting:** Serve as the expert support to identify and resolve technical issues during implementation. * **Stakeholder Communication:** Keep clients and internal teams informed of project status, risks, and timelines. * **Customer Success \& Commercial Acumen:** Ensure client satisfaction and identify/support upsell/cross\-sell opportunities. * **Product Feedback:** Collect and channel client feedback to Product and Engineering teams. * **Documentation:** Create client\-specific documentation for all configurations. #### **Who are we looking for?** * **English:** Business\-level fluency. * **Location:** Based in Porto, Portugal, or Manchester/London in the UK. Remote friendly culture with a few days/month at the office. * **Travel:** Availability for regular international travel. * **Technical Background:** A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management. * **Implementation Experience:** Proven B2B SaaS experience in a customer\-facing role (Implementation, Onboarding, Project Management). * **Software Proficiency:** Experience with maintenance management software (CMMS) or CRM platforms is a significant plus. * **Communicator \& Educator:** Natural ability to teach and communicate complex technical concepts. * **Project Management:** Strong organizational, time management, and problem\-solving skills. * **Proactive \& Self\-Starting:** A strong work ethic and ability to manage projects independently. * **Analytical Mindset:** Ability to map complex client requirements to our solution's capabilities. * **Team Player:** Collaborative, with a desire to "keep learning" and share knowledge #### **What do we offer?** * A challenging, high\-growth environment in an agile, global company. * A flexible\-remote working culture. * Competitive compensation with performance\-oriented bonuses, SPIFFs, and incentives. * Excellent bonus structure tied to delivery quality and KPIs. * Monthly perks and a training budget for professional development. * Flexible working hours. * Regular training, coaching, and team events. *At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.* *Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.* *"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.*