Job Summary: Proactive customer service, customized solution sales, and stock management, contributing to attractive commercial spaces and the retention of Resident Customers. Key Highlights: 1. Personalized and proactive customer service focused on customer retention 2. Responsibility in selling solutions and in-depth product knowledge 3. Contribution to attractive commercial spaces and stock quality #### **Store: Matosinhos** #### **Your day-to-day** * Deliver proactive, personalized, and mobile customer service, establishing a foundation for building trust-based relationships that ensure Resident Customer retention; * Take responsibility for solution sales to customers, anticipating and accurately identifying Resident Customer needs, supporting them throughout the selection process for the optimal solution (product + complementary items + service) to fulfill their requirements; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN at your store and their benefits: delivery, installation, Casa Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring implementation of necessary action plans to address AVS, non-living items, excess stock, and visual stockouts, while guaranteeing effective communication flow with the Store Logistics team; * Follow up on quotations, ensuring contact with the customer. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years of experience as a salesperson; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Integration into a multinational company offering a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where diversity, creativity, and proactivity are highly valued. We place people at the center of every decision and embrace a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
