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Job Summary: We are seeking a dynamic and responsible Night Receptionist to ensure guest safety, comfort, and satisfaction at our hostel. Key Highlights: 1. Passionate team dedicated to creating unforgettable memories 2. Dynamic role requiring attention to detail and strong communication skills 3. Welcoming and multicultural work environment Night Receptionist \- Peso da Régua At Douro Encanto Hostels, we believe every guest is a story waiting to be told. Located in the heart of the stunning Douro Valley, we offer a warm and authentic experience to travelers from around the world. Our mission is to provide a safe, clean, and friendly environment where regional culture and beauty meet genuine hospitality. We are a passionate team dedicated to creating unforgettable memories for everyone who visits us. **Job Description:** We are looking for a dynamic and responsible Night Receptionist to join our team in Peso da Régua. The ideal candidate will be the welcoming face of our hostel during night hours, ensuring guest safety, comfort, and satisfaction. This role requires attention to detail, excellent communication skills, and the ability to handle diverse situations autonomously and efficiently. **Key Responsibilities:** Efficiently and warmly conduct night check-ins and check-outs; Manage reservations and information requests in person, by phone, and via email; Ensure guest and facility security during night hours; Monitor access and respond to emergencies; Prepare breakfast for the following day; Perform light cleaning tasks in the reception and lounge areas; Keep the reception area organized and presentable; Provide tourist information and recommendations about the Douro region; Process payments and close the night cash register; Handle complaints and unforeseen situations professionally and calmly. **Requirements:** Fluency in Portuguese and English, both spoken and written; Previous customer service or similar experience, minimum 6 months; Basic computer skills, particularly MS Office and hotel management or reservation systems; Ability to work independently and make decisions; Excellent interpersonal communication skills; Proactivity; Customer service orientation; Availability to work night shifts, including weekends and holidays. **Preferred Qualifications:** Experience in hostels or youth hostels; Knowledge of a third language, such as Spanish, French, or German; Basic first aid knowledge; Residence in the Douro or Vila Real region. **Benefits:** Competitive salary and night shift supplement; Opportunities for continuous training; Welcoming and multicultural work environment; Discounts on stays with partner networks; Meals included during shifts; Career progression within the company.
