Job Summary: We are seeking a dynamic and proactive leader to manage a team of Customs Agents and Admin staff in Porto, ensuring customs compliance and excellence in service delivery. Key Highlights: 1. Lead the Customs Agents and Admin team in Porto. 2. Act as intermediary between clients and the Customs Authority. 3. Manage import and export processes. **CUSTOMS ADU \& ADM TEAM\-LEAD (m/f)** **– OPO** **Looking for a new challenge at DHL EXPRESS? This posting may be for you!** The Customs Agent \& Customs Admin team is part of DHL’s Customs Operations division, comprising customs specialists and administrative staff. We serve as intermediaries between clients and the Customs Authority, ensuring imports and exports comply with applicable regulations. Our activity is critical to achieving rapid customs clearance, requiring accurate analysis and correct integration of documentation into DHL’s customs procedures. Thus, we identify the appropriate customs regime and, if necessary, request additional documentation from the client—avoiding penalties, fines, and unnecessary costs. Understanding our procedures and the impact of service failures is essential to maintaining trust with Customs Authorities and delivering excellent service to our clients. We seek a dynamic, professional, and proactive individual capable of leading the Customs Agents and Admin team in Porto. **Key Responsibilities:** * Handle administrative customs matters related to Customs; * Manage import and export processes (legal and procedural formalities); * Perform activities related to goods returns, transfers, communication with Customs, and report preparation; * Provide back-office support to ensure smooth process execution; * Supervise the team, ensuring tasks are performed with maximum speed and efficiency within a fluent and dynamic *Workflow*; * Manage team members’ performance, creating the necessary conditions to achieve team objectives, playing a key role in staff training and mentoring. **Profile:** * Higher education degree (preferred); * Proficiency in international import and export procedures; * Solid knowledge of customs operations; * Familiarity with customs legislation; * Fluency in English (spoken and written); * Experience with OFFICE365 and ability to adapt quickly to new IT systems; * Good time management / flexibility and availability; * Strong communication and influencing skills; * Focus on goal achievement; * Strong orientation towards staff training and development; * Resilience and effective conflict management; * Strong customer orientation. **Location:** Francisco Sá Carneiro Airport, DHL Cargo Complex, Maia.
João Santos
Indeed · HR
João Santos
Indeed · HR
