CUSTOMS AGENT - DHL EXPRESS PORTUGAL

Description

Job Summary: Customs Agent responsible for customs clearance of import and export shipments, ensuring compliance with customs formalities and delivering excellent service to customers. Key Highlights: 1. Customs clearance of international shipments 2. Preparation of customs declarations and resolution of related queries 3. Administrative support and focus on service excellence **CUSTOMS AGENT** **Looking for a new challenge at DHL EXPRESS? This vacancy could be for you!** This role is part of the Customs Department at DHL Express, reporting directly to Supervision. The GTW Customs team handles customs clearance for all shipments transported by DHL for both imports and exports, ensuring timely delivery to customers with all customs formalities fully completed, in line with DHL’s commitment to its business partners, the Portuguese Tax Authority (AT), and its customers. The role requires dynamism, perseverance, rigor, resilience, teamwork, and knowledge of customs legislation to clear all shipments requiring customs procedures at the Portuguese Customs Authority within the shortest possible timeframe, performing all necessary actions to achieve this objective and guaranteeing excellence in service to our customers. **Key Responsibilities:** * Perform daily validation of cargo manifests to ensure timely identification and tariff classification of shipments according to requirements set by national customs authorities. * Prepare customs declarations and resolve related queries. * Maintain continuous contact with customs authorities (customs agents) to resolve queries and process submitted declarations. * Analyze PPW documents, input data into the system, and clarify queries raised by contact agents. * Timely preparation of corrections/revisions and handling of CAPs. * Provide administrative support to colleagues in OPS Customs and GTW Finance whenever required. **Requirements:** * Bachelor’s degree in International Trade (preferred) * Proficiency in Portuguese and English * Knowledge of Portuguese legislation (preferred) * Familiarity with Office 365 * Customer orientation * Commitment to excellence * Resilience and assertiveness * Focus on achieving objectives * Fluent communication and strong argumentation skills * Active listening ability **Location:**Francisco Sá Carneiro Airport, DHL Cargo Complex \- Maia