Bellhop - Casa da Calçada

Description

Job Summary: As a Bellhop, you are a fundamental point of contact, responsible for receiving, accompanying, and transporting luggage, ensuring a first impression of luxury and hospitality at a 5-star hotel. Key Highlights: 1. Experience in a luxury hotel environment and high-level service. 2. A crucial role in the guest's initial experience. 3. An opportunity to work in a Michelin-starred hotel. #### **Job Details** **CASA DA CALÇADA – Relais \& Châteaux**, located in Amarante, Portugal, is a member of Relais \& Châteaux, housed in a historic 17th-century palace classified as a National Monument, offering a unique experience of sophisticated hospitality with 35 rooms and suites, a Michelin-starred restaurant, and lush gardens. We seek passionate talents committed to excellence to join our team, dedicated to creating truly memorable experiences. As a Bellhop, you are one of the first points of contact between the guest and the hotel, playing a fundamental role in shaping an initial impression of luxury and hospitality. The role involves receiving, accompanying, and discreetly and efficiently transporting guests’ luggage, ensuring service aligns with the standards of a 5-star hotel. **Key Responsibilities** * Welcome guests upon arrival and assist with check-in, delivering warm and professional service. * Transport luggage from the car/entrance of the hotel to the guest room, and upon departure, from the room to the vehicle or parking area, with utmost care. * Store and temporarily manage luggage (early check-in / late check-out) in designated areas, maintaining appropriate records. * Ensure the hotel entrance, lobby, and luggage area remain consistently clean, organized, and welcoming. * Guide guests within the hotel (rooms, spa, restaurants, pool, etc.) and provide basic information about services and localities. * Coordinate with front office, concierge, valet, and room service, especially during arrivals/delays/late check-outs. * Assist with special guest requests (e.g., delivery of packages, event materials, wheelchairs, etc.). * Handle any luggage-related dissatisfaction or delays professionally and promptly. **Requirements** * Minimum 1–2 years of experience as a bellhop or in guest service roles at 4-/5-star hotels is preferred. * Education in Hospitality, Tourism, or proven experience in high-end customer service. * Fluency in Portuguese; English proficiency is mandatory (additional languages are an advantage). * Good physical stamina (lifting and moving moderately heavy luggage, standing for extended periods). * Impeccable posture, friendliness, discretion, and service orientation within a luxury environment. * Full availability to work day and night shifts, weekends, and holidays.