Technical Support Technician – Porto

Description

Job Summary: We are seeking a Technical Installation/Maintenance Technician to install and maintain electronic security systems, with a focus on customer satisfaction and efficient operation. Key Highlights: 1. Integration into a solid company and a reference in Private Security 2. Continuous training and opportunities for professional development 3. Dynamic and collaborative work environment Securitas, the global leader in the Private Security sector — strongly committed to integrated technological security solutions and physical protection — is looking for a Technical Installation/Maintenance Technician responsible for installing and maintaining electronic security systems for corporate and residential clients. This role requires technical knowledge, field autonomy, diagnostic capability, and a strong focus on customer satisfaction, ensuring efficient and secure operation of installed equipment. **Main Responsibilities:** · Perform tasks supporting the technician during installations and maintenance of equipment; · Ensure proper documentation of support provided during installations/maintenance in the technical report; · Provide remote technical support (telephone, Teams, e-mail, videoconference) or on-site support, as required; · Assist field technicians in diagnosing faults, configuring systems, and conducting system tests; · Interpret technical drawings, electrical schematics, and equipment manuals; · Produce or update technical documentation, tutorials, checklists, and FAQs; · Support technician training; · Liaise with manufacturers when necessary (for second-level support). **Education and Experience** * Professional qualification in Electronics, Electrotechnics, Telecommunications, or related field. * Prior experience in installation and maintenance of security systems (preferred). * Security Technician Certification — valued. **Technical Knowledge** * Knowledge of IP networks (basic configuration, routers, switches) * Proficiency with alarm control panels, DVRs/NVRs, IP cameras, and management software * Sensors, control panels, DVRs/NVRs, monitoring software * Ability to read technical schematics and electronic project diagrams * Technical English for reading manuals and videos. **Personal Competencies** * Autonomy and accountability * Problem-solving and diagnostic ability * Strong communication skills and customer orientation * Rigor, organization, and attention to detail * Willingness to travel **What We Offer:** * Integration into a solid and industry-leading company in **Private Security**; * Continuous training and opportunities for professional development; * Dynamic and collaborative work environment; * Permanent employment contract; *We promote and support a diverse workforce at all levels of the company. All qualified candidates will be considered for employment without regard to ethnicity, religion, gender, age, national origin, or disability. All candidates will be evaluated solely based on their ability, competence, and performance of the essential functions of the position.* Employment Type: Full-time Benefits: * Meal card/voucher * Health insurance Work Location: On-site