CSR - Backoffice (Granting)

Description

Job Summary: We are looking for a Customer Service Representative fluent in Portuguese to provide inbound support and present relevant products/services in a dynamic, people-focused environment. Key Highlights: 1. Continuous growth opportunities 2. Paid training to prepare you for the role 3. An international and inclusive environment CSR \- Backoffice (Granting) Location: Portugal, Porto Job category: Customer Service Representative (CSR) Language: Portuguese Transcom is a global community of customer experience specialists. We are all agile, curious, motivated, and lifelong learners, fully committed to the world’s most beloved brands. We are seeking a Customer Service Representative fluent in Portuguese who enjoys helping others, delivering excellent inbound support, and confidently presenting relevant products or services that add value to every interaction. If you thrive in a dynamic, people-centered environment, we want you to join us! **What We Offer You!** An international and inclusive environment that makes you feel supported, encouraged, and welcome from day one; * Continuous development through our internal learning platforms and external training programs; * Continuous growth opportunities: 90% of our managers and leaders began their careers as customer support specialists; * Paid training to prepare you for the specific requirements of the role; * Additional benefits, such as discounts at various retail chains. **Join Transcom as a Customer Service Representative in the Portuguese market!** In this role, you will serve as the link between customers and solutions. Your responsibilities will include: * Providing customer support via phone calls, emails, and chat; * Assisting customers with questions and issues related to their financial solutions; * Managing technical and non-technical requests professionally and efficiently. **What We Are Looking For?** To succeed in this role, you must have: ⁠* Native-level proficiency in Portuguese; * Availability to work rotating shifts; ⁠* Availability to work five days per week (including some Saturdays); ⁠* Strong oral and written communication skills, along with solid interpersonal abilities such as empathy and active listening. **Life at Transcom!** At Transcom, we are tirelessly committed to our customers and to each other. Every day, someone begins their journey at Transcom—leveraging their current potential and transforming it into future-ready skills. Recognition comes from hard work, teamwork, and supporting others. We champion positive and lasting change within our teams and communities. This is who we are at Transcom. Here, we care for and cheer each other on. You are included just as you are, from day one. And with the right mindset, there are no limits to how far we can go together.