Hotel Receptionist

Description

Job Summary: We are seeking a friendly, organized, and customer-oriented Hotel Receptionist who delivers excellent service. Key Highlights: 1. Integration into a dynamic and professional team 2. Opportunities for career development and advancement 3. A collaborative work environment focused on excellence We are looking for a Hotel Receptionist to join our team. We seek a friendly, organized, and customer-oriented individual who enjoys delivering excellent service and creating memorable experiences for our guests. Main Responsibilities * Efficiently and warmly process guest check-ins and check-outs; * Receive and assist guests throughout their stay; * Manage reservations, modifications, and cancellations via the hotel system; * Answer telephone calls and respond to emails; * Provide information about the hotel, available services, and local points of interest; * Process payments, issue invoices, and perform cash closing when required; * Coordinate with other departments to ensure smooth daily operations; * Resolve complaints and unexpected situations professionally and proactively; * Ensure the reception area remains organized and welcoming. Requirements * Prior experience in reception, customer service, or hospitality (preferred); * Excellent communication and interpersonal skills; * Fluency in Portuguese and English (additional languages are an asset); * Good computer skills and preferably experience with hotel management systems; * Strong organizational skills, ability to prioritize tasks, and attention to detail; * Availability to work rotating shifts, including weekends and holidays; * Team spirit, sense of responsibility, and professional appearance. We Offer * Integration into a dynamic and professional team; * Initial and ongoing training; * Opportunities for career development and advancement; * A collaborative work environment focused on service excellence; * Competitive salary commensurate with demonstrated experience. Salary: €920.00 – €1,200.00 per month Work Location: On-site