IT Support - Junior (French Speaker)

Description

Job Summary: This junior/entry-level role involves monitoring and analyzing DLP alerts, managing security incident tickets, and supporting data leak investigations within an international environment. Key Highlights: 1. Junior/entry-level profile in IT and cybersecurity 2. Monitoring and handling of security alerts 3. Opportunity to learn and grow in an international environment **PT:** **Main Tasks:** * Monitor and analyze alerts generated by the DLP tool * Handle Level 1 alerts according to defined procedures * Escalate more complex cases to Level 2 when necessary * Open, update, and monitor security incident tickets * Support investigations of potential data leaks * Assist in the review and improvement of DLP rules and policies * Prepare basic reporting and monthly dashboards * Follow up on backlogs and ensure process compliance * Support the onboarding of new entities/scopes into the DLP system **Profile:** * Junior / entry\-level profile with an interest in IT and cybersecurity * Comfortable working with **Microsoft Office** (Excel, Outlook, PowerPoint) * Ability to strictly follow processes and procedures * Experience or ease in opening and managing tickets * Good basic analytical skills and attention to detail * **Fluent French (mandatory)** and good level of English * Good communication skills and team spirit * Willingness to learn and grow in an international environment * **Hybrid work model at the Porto offices** **EN:** **Main Tasks** * Monitor and analyze alerts generated by the DLP tool * Handle Level 1 alerts according to defined procedures * Escalate more complex cases to Level 2 when required * Open, update, and monitor security incident tickets * Support investigations of potential data leaks * Assist in the review and improvement of DLP rules and policies * Prepare basic reporting and monthly dashboards * Follow up on backlogs and ensure process compliance * Support the onboarding of new entities/scopes into the DLP system **Profile** * Junior / entry\-level profile with an interest in IT and cybersecurity * Comfortable working with **Microsoft Office** (Excel, Outlook, PowerPoint) * Ability to strictly follow processes and procedures * Experience or ease in opening and managing tickets * Good basic analytical skills and attention to detail * **Fluent French (mandatory)** and good level of English * Good communication skills and team spirit * Willingness to learn and grow in an international environment Compensation: 15 000,00€ \- 18 000,00€ per year Benefits: * Meal card/voucher Work Location: Hybrid remote work in Porto