Summary: We are seeking a detail-oriented QA Specialist to act as a product expert, ensuring 100% quality across all deliverables and supporting specialized services for programmatic advertising accounts. Highlights: 1. Opportunity to be part of a rapidly expanding global organization 2. Training & development opportunities 3. Pleasant and inspiring working atmosphere **Schedule:** Mon \- Fri \- 9h\-18h \- Hybrid role **Location:** Lisbon, Portugal **Job Overview:** We are seeking a detail\-oriented QA Specialist to act as a product expert and provide support to the Agency Success Leads team. In this role, you will be responsible for ensuring 100% quality across all deliverables and output files produced by production associates. You will support a team that provides specialized services to programmatic advertising accounts across various industries, helping to drive media strategy, adoption, account growth, and customer success. The QA Specialist will play a key role in maintaining high\-quality standards and ensuring accurate, client\-ready deliverables. **Requirements:** * Experience working as a Quality Analyst * Experience delivering written and oral feedback * Fluent in French * Hybrid work model * Have at least 2 years of experience as a product expert * Demonstrated hands\-on experience with DV360 (Display \& Video 360\), CM360 (Campaign Manager 360\), and Google Ads is mandatory. * Excellent communication, data skills and facilitation skills * Bachelors degree or equivalent * Excel, Presentation and visualization skills are a must **Roles and Responsibilities:** * Perform quality audits on al outputs and deliverables by adhering to Google’s quality framework * Provide detailed feedback based on findings in the quality audits * Responsible for driving feedback and refresher sessions with agents and fi ling process and knowledge gaps. * Good Analytical Skills ( ability to analyze what fundamentals does the agent lack) * Communication Skills (Should be able to communicate feedback effectively) * Escalate issues found during audit to supervisor * Support Trainers with Refresher Sessions and Identifying Key opportunities to expand DV360 * Work alongside other SMEs from other Business Units * Stays up\-to\-date with product knowledge to make effective recommendations for improved performance. * Provide DV360 expert inputs on training materials and SOPs * Problem Solving, be able to proactively find workarounds and find solutions independently or with support from team * Quickly learning about other platforms (such as CM360 and Google Ads) * Check the Checker: check \& periodical reviews of Quality Prechecks * Discuss/ suggest the way forward, improvement areas to the customer/process * Identify product training needs for new product launches/ changes * Works to ensure that team morale is high, and drive a culture of continuous improvement within the team * Programmatic Media experience mandatory as this will be a product driven role. **Offer:** Pleasant and inspiring working atmosphere; Opportunity to be part of a rapidly expanding global organization; Training \& development opportunities; Relocation allowance \& support (For candidates moving from abroad).
João Santos
Indeed · HR
João Santos
Indeed · HR
