APV Manager

Description

Job Summary: We are seeking an APV Manager to ensure the quality and efficiency of after-sales services, guaranteeing customer satisfaction and workshop profitability, acting as the liaison between the technical team and customers. Key Highlights: 1. Integration into a solid and credible group with growth-oriented projects 2. Professional and personal training and development 3. Real opportunity for career advancement **.buttontext1c2d16bbe03c4774 a{ border:** 1px solid transparent; } .buttontext1c2d16bbe03c4774 a: focus{ border: 1px dashed \#5a5a59 !important; outline: none !important; } A century-old reference in the automotive and mobility sector, Grupo JAP represents 15 automotive brands across more than 60 sales and repair points under CARBY, owns MATRIZAUTO (the country’s largest megastore for semi-new and used vehicles), and holds the master franchise for SIXT rent-a-car in Portugal. Nationally, it is also a benchmark in the agricultural and industrial machinery and material handling markets, through Entreposto Máquinas—the official representative of over 10 brands in this sector. In Africa, the Group operates in Angola, Kenya, Uganda, and Tanzania, where it is a growing force in the heavy vehicle (MAN) and agricultural and industrial machinery markets. In Mozambique, under the Entreposto brand, it is a reference provider of mobility solutions—including light and heavy vehicles, agricultural and industrial machinery, and related services. Joining the JAP universe means committing to evolution and diversity across markets, customers, geographies, people, and teams. If you seek an attractive professional challenge, this project is for you! APV Manager Responsibilities Responsible for ensuring the quality and efficiency of after-sales services delivered, guaranteeing customer satisfaction and workshop profitability. Acts as the liaison between the technical team and customers, translating technical information clearly and ensuring effective communication. Capable of managing after-sales and workshop processes in an organized and efficient manner; skilled in planning and monitoring performance indicators; possesses sufficient technical knowledge to understand mechanical interventions and support the team in communicating with customers. Profile Bachelor’s degree in Engineering, Management, or Administration; Ability to work collaboratively in a team; Technical knowledge of automotive mechanics, vehicle maintenance and repair, as well as proficiency with digital management tools, scheduling platforms, and data analysis systems. Strong communication, negotiation, and interpersonal relationship skills; ability to manage conflicts and demanding situations professionally; organizational, analytical, and cross-functional coordination capabilities. Proactivity, responsibility, and a strong orientation toward customer satisfaction and operational efficiency. We Offer Integration into a solid and credible group currently implementing multiple growth initiatives. Training and opportunities for professional and personal development. A real opportunity for career advancement, aligned with demonstrated performance and competencies.