Application Support Technician

Description

Summary: Seeking an IT professional with experience in systems monitoring, observability, and IT operational management, strong analytical and teamwork skills. Highlights: 1. Integrate into highly challenging projects with the latest technology 2. Access to a certified training plan for continuous skill updates 3. Work in an environment based on equity, integrity, and diversity ###### **WORKPLACE:** **Lisbon (Remote)** ###### **PROFILE:** * Higher education in Information Technologies; * Up to 5 years of professional experience in roles related to systems monitoring, observability or IT operational management; * Proven experience with Dynatrace (monitoring, dashboards, extensions or configuration); * Experience using ServiceNow, preferably in incident or request management; * Solid knowledge of CMDB, Discovery and Configuration Item (CI) management; * Good incident analysis skills and ability to identify root causes; * Solid knowledge of IT Service Management (ITSM); * Experience in infrastructure and application monitoring and observability environments; * Experience participating in audits, compliance processes or operational control; * Experience with metrics monitoring and reporting (valued); * Good knowledge of English; * Good teamwork skills and communication with technical and operational teams; * Excellent analytical skills, attention to detail and critical thinking. ###### **WORK WITH US:** * With more than 30 years of experience, Rumos has a team of professionals specialized in IT; * At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity; * Rumos consultants have access to a certified training plan, which offers a constant update of technical skills; * Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.