Concierge

Description

Summary: The Concierge is responsible for managing and elevating the member experience, acting as a central point of contact, coordinating services, and enhancing personalization. Highlights: 1. Elevate member experience before, during, and after visits 2. Serve as central point of contact for personalized service 3. Coordinate reservations, experiences, and events **Concierge** **Role Summary** The Concierge is responsible for **managing and elevating the member experience** before, during and after each visit to Estoril Riviera. The role serves as a **central point of contact** for members, ensuring all requests are handled with discretion, efficiency and a high level of personalization. The focus is on coordinating reservations, curated experiences, events and external partnerships, while acting as a seamless liaison between all Club departments to guarantee smooth execution. The Concierge also develops and creates special offers for members and identifies opportunities to enhance services, ensuring an enriched and personalized member experience. The role also oversees complaint management, ensuring concerns are handled promptly, professionally and documented with clear reporting and follow\-up. In addition, the Concierge supports member onboarding and renewals, contributing to long\-term relationships and a consistent, high\-touch service standard across the Club. **Concierge** * Management of member requests before, during and after visits * Coordination of reservations, experiences, events and partnerships * Liaison between the various Club departments * Create special offers for members * Complaint management and reporting * Support with member onboarding and renewals **Required skills:** * Fluency in English / Portuguese * Minimum 24 months experience as a Concierge or equivalent * Weekend availability **About Estoril Riviera** Estoril Riviera is a hospitality destination by the sea, offering a return to the Riviera lifestyle through dining, leisure, and effortless belonging. It stretches along the beautiful Tamariz Beach and includes a collection of restaurants, beach experiences, and the Estoril Riviera Country Club. More information at . Pagamento: 1 200,00€ \- 1 700,00€ por mês Benefícios: * Cartão/Ticket refeição * Estacionamento gratuito * Subsídio de transporte Localização do trabalho: Presencial