Monitoring and Support

Description

Job Summary: We are seeking Monitoring and Support Specialists — E-commerce to join a new team focused on operations, monitoring, and support for critical platforms, with national and international scope. Key Highlights: 1. Opportunity to start or consolidate a career in IT support and monitoring. 2. Intensive initial training guaranteed for all new team members. 3. Integration into a new team with room for growth and contribution. **We are building a new team from scratch. Yes, from the ground up. Yes, this could be your entry point into the tech world.** At Nimber, we are looking for **Monitoring and Support Specialists — E\-commerce** to join a new team focused on operations, monitoring, and support for critical platforms, with national and international scope. In simpler, less corporate language: * You will help ensure that critical systems remain operational, that alerts are not overlooked, and that when something decides to develop a mind of its own, there is someone attentive to identify, log, escalate, and follow up. **What will you do?** You will work within a support and monitoring team, with responsibilities including: * Monitoring dashboards and monitoring systems; * Identifying alerts, errors, or abnormal behavior; * Logging and tracking incidents; * Escalating issues to technical teams when necessary; * Supporting operational routines; * Learning, documenting, and improving procedures; * Working in an e\-commerce context where availability, speed, and attention to detail truly matter. **What are we looking for?** We are not looking for someone who already knows everything. We are looking for someone who is genuinely eager to learn. The ideal candidate is: * Junior-level or in early professional development; * Has technical education, professional training, or initial experience in IT; * Curious, responsible, and detail-oriented; * Comfortable with routines, processes, and operational environments; * Has strong communication skills; * Has **fluent English**, as you will operate in an international context; * Available to work **24/7 shifts, 365 days per year (8-hour shifts)** **And what about training?** Before going live, you will undergo **8 to 10 weeks of training**. In other words: we won’t throw you straight into operations with just a “good luck” and hope the logs are on your side. **Why is this a great opportunity?** Because you’ll join a brand-new team from day one. This means you’ll have space to learn, contribute, establish routines, gain experience, and grow alongside the team. For those wanting to begin or strengthen a career in support, monitoring, IT operations, or critical environments, this is a highly attractive opportunity. **Interested?** If you love technology, are eager to learn, speak fluent English, and don’t panic when a red alert appears on screen, **we want to talk to you.** Apply now or send us a message.