Job Summary: The professional will guide sales teams, oversee service delivery, promote service offerings, and ensure customer satisfaction through comprehensive solutions. Key Highlights: 1. Integration into a multinational company with a career development plan 2. Human-First culture, valuing diversity and proactivity 3. Initial training and knowledge development #### **Store: Portimão** #### **Your Day-to-Day Responsibilities** * Understand the Company's, store's, and my department's objectives and results to effectively guide sales teams and align my work toward achieving expected goals and outcomes; * Monitor and execute on-site follow-up of services prescribed by Commercial teams, including Financing, Installation, Maintenance Services, Remodeling, and Extended Warranty; * Promote cross-departmental communication of services across the store, ensuring Commercial teams implement and update in-store signage related to service offerings, while informing and driving Service KPIs; * Inform customers about the benefits of services/products and tailor offerings to their needs to achieve their satisfaction; * Motivate and train sales teams, ensuring their development and deepened knowledge regarding service offerings; * Support the sales team in fostering autonomy when selling complete solutions (product+service+payment) appropriately tailored to customer needs; * Coordinate with the Customer Relations team to respond to and resolve incidents related to installation sales, maintenance services, or rentals, ensuring customers are informed by phone or email about the status of their requested service. #### **Who We Are Looking For** * Minimum academic qualification: 12th grade; * 1–2 years of relevant professional experience; * Interest and experience in sales and logistics; * Strong interpersonal skills and ability to work effectively in teams; * Customer-focused mindset and genuine interest in customer needs; * Excellent communication skills, strong business orientation, and results-driven approach; * Organizational and information analysis capabilities; * Initiative, critical thinking, and entrepreneurial spirit; * English language proficiency. #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurt; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
